Client Success Representative - Renewals Specialist jobs in United States
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Accordant Company, LLC ยท 2 hours ago

Client Success Representative - Renewals Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$65K/yr - $75K/yr
date1+ years exp

Accordant Company is seeking a Client Success Representative - Renewals Specialist to foster strong relationships with clients and manage inquiries regarding product renewals. The role involves generating quotes, collaborating with the sales team, and assisting clients in making informed decisions about their software subscriptions.

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Hiring Manager
Abigail Folz, M. Ed
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Responsibilities

Generate and review renewal and expansion quotes with clients; respond to related questions or concerns
Cultivate client relationships, identify opportunities for growth, and work directly with CSM sales team members to expand their current subscription
Collaborate cross-functionally to align client feedback with ongoing client needs and initiatives
Assist clients in making informed decisions about their software subscriptions

Qualification

Sage IntacctSalesforceClient experienceUpsellingOrganizational skillsCommunication skillsProject management

Required

1+ yr of experience completing Sage Intacct, Sage 100 Contractor renewals
Exceptional organizational and prioritization skills
1+ year of experience ensuring software subscription renewals
1+ year of experience driving revenue through upselling and subscription expansion
1+ year of experience in a client experience or customer service role
Previous experience working in Salesforce
Strong communication and presentation skills across organizational levels, including the C-suite
Ability to navigate ambiguity and improve processes for efficiency

Preferred

Proficiency with Salesforce CRM
Previous experience creating new processes & procedures
Project management or strategic planning background

Company

Accordant Company, LLC

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Accordant is a leading ERP and enterprise software value-added reseller (VAR) serving more than 5,000 clients across the United States and Canada.
dateFounded in 2005
location
Florham Park, New Jersey, USA
people-size51-200 employees
web-link
https://www.accordantco.com

Funding

Current Stage
Growth Stage

Leadership Team

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Bob Sandelands
Managing Partner
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Recent News

Business Wire
Dean Borgh Joins Accordant Investments Team
2024-03-26
Business Wire
Accordant Investments Introduces its First Registered Interval Fund, Accordant ODCE Index Fund - ODCEX
2023-09-13
Company data provided by crunchbase