Value Add E.I.R.L. · 2 hours ago
Executive Director of IT Operations
United States
Full-time
Remote
Director/Executive
18+ years expValue Add E.I.R.L. is seeking an Executive Director of IT Operations to oversee the management of the company's IT infrastructure and service delivery. The role focuses on building efficient and scalable IT operations that align with business strategy while leading teams and managing budgets.
Business Consulting and Services
Responsibilities
Develop and implement the company's IT operations strategy, annual operations plan, and long-term capability building roadmap
Establish a standardized and scalable IT operations management system (ITOM/ITSM)
Drive the transformation of IT operations from passive support to proactive service and business empowerment
Responsible for the stable operation of data centers, cloud platforms, networks, servers, storage, middleware, and operating systems
Manage hybrid cloud/multi-cloud environments to ensure high availability, high performance, and scalability of your systems
Establish a system monitoring, capacity planning, fault management, and emergency response mechanism
Promote the implementation of best practices such as ITIL, ITSM, and SRE
Management Service Desk, Incident Management, Issue Management, Change Management, and Release Management
Continuously optimize SLA/SLO metrics to improve business unit satisfaction
Promote the development of automated operations and maintenance (AIOps), scripting, configuration management, and self-healing systems
Introducing DevOps and SRE models improves system delivery efficiency and stability
Leverage data analytics to drive operational decisions, thereby reducing failure rates and operational costs
Collaborate with the information security team to ensure system security, data security, and access control
Oversee disaster recovery (DR) systems, business continuity plans (BCP), and emergency drills
Ensure compliance with requirements (such as ISO 27001, SOX, GDPR, and information security standards)
Lead the IT operations, infrastructure, network, security, and support teams
Establish performance management, skills development, and succession planning
Build a highly available, highly responsible, and continuously improving IT operations culture
Manage IT operations budgets and optimize cost structure (cloud costs, hardware, outsourcing)
Responsible for managing technology suppliers, outsourcing service providers, and cloud service providers
Evaluate and introduce new tools and platforms to improve operational efficiency
Report regularly to management on the status of IT operations, risks, improvement plans, and KPIs
As a key supporter of the business units, ensure that critical systems meet business needs
Serving as a major incident commander
Qualification
Required
Bachelor's degree or above in Computer Science, Information Technology, Engineering or a related field
18+ years of IT operations or IT service management experience
Five or more years of IT operations management experience in large enterprises or multinational corporations
Possesses experience in the operation and maintenance management of complex systems, high-concurrency systems, or critical business systems
Preferred
MBA or higher training in information systems management
Company
Value Add E.I.R.L.
El 2000 se inician los servicios de Consultoría como Salvador Gandulfo T, PhD, Asesor en Tecnología, desarrollando múltiples trabajos para diversas empresas.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase