HSBC · 5 hours ago
Global Account Manager - Global Payment Solutions (GPS)
Buffalo, NY
Full-time
Hybrid
Senior LevelHSBC is a global banking and financial services organization, and they are seeking a Global Account Manager for their Global Payment Solutions. The GAM will be responsible for managing a portfolio of complex clients, ensuring satisfaction with GPS products and services while leading cross-functional teams to enhance client experiences and address service needs.
Financial Services
No H1B
Responsibilities
Manage the liquidity and cash management needs of a portfolio of Financial Institutions, Multi-National Corporations and Local Corporates. Maintain close relationships with decision makers and key influencers in the client’s RHQ/GHQ Treasury and Finance organisation
Be accountable for the retention of annual revenue of your portfolio of clients, including capturing opportunities and supporting growth of your clients
Be accountable for the identification of opportunities to deliver Client Service excellence locally, regionally and globally; effectively managing any risks and issues. The role holder must have a strong understanding of the cash management business including identifying and dealing with actual or potential business or relationship risks
Maintain full logical and technical client business footprint globally (e.g. accounts, services, profiles, users, mailboxes and encryption protocols, file exchanges, etc.)
Be a point of escalation for other stakeholders supporting the client and for the client themselves on all GPS Service engagements. Take ownership to resolve cash management related client service issues and challenges as the final escalation point, working and collaborating with Implementation, Sales, RMs and Technology
Coordinate global service delivery with counterparts (or designated service contacts) in other regions/countries across HSBC markets and be the central global contact point for service escalation matters
Point person to lead projects focused on existing business retention (i.e. GBS/TWIST billing global setups, file format conversions, Connect Digital migration)
Review global client activity and existing solutions with GPS in order to identify any opportunities to improve the client’s experience with HSBC. This includes but is not limited to; reducing service queries and reject/error rates, streamlining processing time, improved data/payment security, identify opportunities to streamline client processes, eliminate redundancy, strengthen relationships and increase wallet share by recommending new products & solutions that will benefit the client’s business operations
Continuously adapt to balance and prioritise different demands of their portfolio while managing requirements from multiple stakeholders
Monitor metrics and performance indicators of service levels and develop and implement remedial actions as needed. Including Attrition analysis and management
Exceptionally support clients beyond normal business hours aligned to specific client requirements, HSBC business requirements or exigencies
Provide analysis and recommendations to senior management on client focus, attrition, and engagement As Regional/Global Account Manager, maintain regular dialogue with in-country client service teams to foster teamwork and cooperation. Provide guidance to in-country service staff on service-related issues, managing escalations from client’s regional office (RHQ/GHQ)
Engage with their clients on a regular basis as agreed with the client. This includes but is not limited to a client’s Treasury Operations and IT teams and the wider Finance and Treasury Organization. Gather and maintain specific intimate knowledge of their client’s Treasury operations and how they interface with HSBC products and services
Understand how HSBC products and services meet their client’s operational needs and how to enhance those products and services to streamline and improve processing for both HSBC and the client reducing the need for daily interaction
Work globally with internal partners as a project manager for clients bespoke Treasury projects ensuring client deadlines are understood, achievable and met. Must be comfortable negotiating with their client if deadlines are unreasonable
Engage and work cross functionally with various internal partners (Operations, Technology, Product, Sales and LoB) coordinating client interactions and recommendations relating to existing GPS business. Must be flexible and willing to go outside work assignment boundaries to ensure their client’s satisfaction
Develop client tailored Client Existing Service/Business Reviews, using key client metrics to proactively identify issues and trends including things like payment flows, rejection and return rates, and industry benchmarks. Work with the client and internal stakeholders to remediate and improve pain points to benefit the client
Qualification
Required
Previous banking experience working with FIs/Corporates in a sales, relationship, or account management role. Specific experience with large multi-national corporations or financial institutions including Global/Regional HQ names will be an advantage
Strong knowledge of global cash management and clearing services, products, and techniques
Proven ability in identifying and meeting customer needs through matching a broad range of products and services
Proven ability to deliver creative and flexible customer solutions
Ability to understand a customer's business and the fundamentals of running a business
Experience in working within a fast-paced work environment with continually changing lines of communication, technological advances etc
Good level of business acumen and commercial awareness, including economic, cultural, procedural, and regulatory issues
Must thrive in a complex matrix environment with several stakeholders with differing goals/expectations
Excellent time management, planning and organization skills with ability to manage multiple time sensitive tasks
Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations
Superior interpersonal skills and ability to interact and build relationships with internal and external stakeholders
Strong analytical skills
Strong Project Management skills
Ability to travel
Preferred
Degree Holder
Experience of working in an International Global Banking environment
Knowledge of day-to-day workings of a Corporate Treasury environment, foreign exchange, intercompany loans, payroll, and payments
Knowledgeable about our competitors' products and services, strategies, and client relationship practices
Broad knowledge of HSBC Group companies and product ranges
The following professional certifications will put you at an advantage: International Cash Management (Cert ICM), Lean Six Sigma, SWIFT Certified
Benefits
Wellness Hub
Industry-leading volunteerism policy
Generous matching gift program
Comprehensive program of immersive Sustainability and Climate Change Initiatives
Employee Resource Groups
Company
HSBC
HSBC is a banking and financial services organization that offers a range of services such as investment banking and asset management.
Founded in 1865
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$12.33B2025-12-01Post Ipo Debt· $1.45B
2025-09-10Post Ipo Debt· $1.5B
2025-03-03Post Ipo Debt· $6.5B
Leadership Team
Elie El Asmar
Chief Executive Officer
Georges Elhedery
CEO
Recent News
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