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Programmers.io · 1 hour ago

System Engineer

positionHartford, CT
timeContract
remoteOnsite
seniorityNew Grad, Entry Level

Programmers.io is currently looking for a System Engineer to join their team. The role involves monitoring application dashboards and system alerts, performing initial triage of incidents, and ensuring SLA compliance for incident management.

Enterprise SoftwareInformation TechnologyManufacturingSoftware
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Growth Opportunities
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H1B Sponsor Likelynote
Hiring Manager
Anas Khan
linkedin

Responsibilities

Monitor application dashboards and system alerts using enterprise monitoring tools (e.g., Splunk, AppDynamics, Dynatrace)
Perform initial triage of alerts and incidents, validate severity, and escalate to L2L3 teams as per SOP
Track and update incidents in ITSM tools (ServiceNow, Remedy)
Execute basic troubleshooting steps (restart services, check logs, verify connectivity)
Ensure SLA compliance for incident acknowledgment and escalation
Communicate status updates to stakeholders during major incidents
Document recurring issues and assist in knowledge base updates
Participate in shift operations (24x7 or rotational) and handover meetings

Qualification

Enterprise monitoring toolsITSM toolsBasic troubleshootingCommunication skillsDocumentation skills

Required

Monitor application dashboards and system alerts using enterprise monitoring tools (e.g., Splunk, AppDynamics, Dynatrace)
Perform initial triage of alerts and incidents, validate severity, and escalate to L2L3 teams as per SOP
Track and update incidents in ITSM tools (ServiceNow, Remedy)
Execute basic troubleshooting steps (restart services, check logs, verify connectivity)
Ensure SLA compliance for incident acknowledgment and escalation
Communicate status updates to stakeholders during major incidents
Document recurring issues and assist in knowledge base updates
Participate in shift operations (24x7 or rotational) and handover meetings

Company

Programmers.io

twittertwittertwitter
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IBM i is evolving. And so are we.
dateFounded in 2012
location
Coppell, Texas, USA
people-size1001-5000 employees
web-link
https://programmers.io/

H1B Sponsorship

Programmers.io has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)

Funding

Current Stage
Late Stage

Leadership Team

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Anshul Choudhry
President
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Recent News

linkedin.com
Programmers.io: 2025 in Review
2025-12-12
linkedin.com
Programmers.io’s Post (ACR/PIO - Thai Vong)
2025-12-08
linkedin.com
Programmers.io and ACR Announce Continued Partnership to Transform Global Manufacturing and Distribution Operations - POST
2025-11-27
Company data provided by crunchbase