Desktop Support Specialist jobs in United States
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Merge IT ยท 3 hours ago

Desktop Support Specialist

positionNew York, NY
timeContract
remoteOnsite
seniorityNew Grad, Entry Level
money$25/hr - $27/hr

Merge IT is seeking to add multiple Desktop Support Specialists to their team for short-term contracts in New York City. The role involves providing deskside support for end users, including hardware troubleshooting, PC imaging, and collaboration with team members to resolve complex issues.

CRMEnterprise Resource Planning (ERP)Marketing AutomationOutsourcingStaffing Agency
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Growth Opportunities

Responsibilities

Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
Reimage and deploy PCs as part of refresh or break/fix processes
Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
Support users with Office 365 applications and Windows OS issues
Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
Collaborate remotely with team members across other locations to resolve complex issues
Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
Ensure timely and professional communication with end users and team leads

Qualification

IMACPC ImagingInventory ManagementOffice 365Windows OSCustomer ServiceServiceNowWindows AutopilotNetwork SupportA+ CertificationMCP CertificationITIL CertificationProblem-Solving

Required

Strong customer service skills required
Must have IMAC (Install, Add, Move, Change) experience, PC Imaging, and Inventory Management at minimum to qualify
Strong experience supporting Windows desktop environments
Proven hands-on experience with Office 365 at the deskside level
Basic knowledge of device imaging, reimaging, and PC deployment best practices
Excellent problem-solving and customer service skills
Must be available for both shifts 8:30am-5:30pm & 1pm-11pm Monday - Friday, with occasional OT opportunities in the evenings and weekends

Preferred

Candidates with Financial Sector experience preferred
Experience using ServiceNow or similar ticketing systems
Familiarity with Windows Autopilot deployments
Hands-and-feet network support (switch checks, console sessions)
Certifications such as A+, MCP, or ITIL are a plus but not required

Company

Merge IT

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Merge IT offers transformative staffing solutions, technology, digital and business systems for all types of companies.
dateFounded in 2014
location
Fort Lauderdale, Florida, USA
people-size501-1000 employees
web-link
https://www.mergeit.net/

Funding

Current Stage
Late Stage

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