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Race Communications · 6 hours ago

Service Delivery Coordinator

Hi Vista, CA

Full-time

Hybrid

Entry, Mid Level

$23/hr - $26/hr

2+ years exp

Race Communications is a fiber internet provider committed to connecting California communities. The Service Delivery Coordinator is responsible for managing the end-to-end delivery of fiber-based services, ensuring accurate and timely service delivery while coordinating between various teams and customers.

InternetTelecommunicationsWired Telecommunications

Growth Opportunities

No H1B

Responsibilities

Manage the full-service delivery lifecycle for Race Communications' fiber products, from order acceptance through service activation and handoff to support

Validate orders for technical accuracy, serviceability, and construction requirements

Track and coordinate all delivery milestones including design, permitting, construction, splicing, testing, and turn-up

Ensure delivery timelines meet contracted intervals and customer expectations

Serve as the primary service delivery contact for ICB partners and direct Business customers

Provide clear and consistent status updates throughout the delivery process

Coordinate delivery activities with channel partners while maintaining Race Communications' standards and timelines

Support escalations and resolve issues impacting service delivery

Coordinate with Sales, Engineering, Construction, Field Operations, Provisioning, and NOC teams

Schedule site surveys, fiber installs, demarc extensions, and service turn-ups

Identify risks related to construction, access, permitting, or third-party dependencies and drive resolution

Work with third-party contractors, construction vendors, and local agencies as needed

Track construction progress, vendor deliverables, and completion milestones

Ensure vendor work aligns with Race Communications' quality and safety standards

Maintain accurate service delivery records in CRM, order management, and ticketing systems

Document timelines, dependencies, customer communications, and delivery notes

Support service delivery reporting, metrics, and continuous improvement initiatives

Set realistic expectations with customers and partners throughout the delivery lifecycle

Ensure a smooth transition from service delivery to ongoing support and account management

Contribute to a positive customer experience by owning delivery outcomes and follow-through

Qualification

Service delivery managementFiber service delivery workflowsCRMTicketing systemsCollaboration with stakeholdersFiber-based servicesProactive communicationSpanish bilingual skillsOrganizational skills

Required

Eligibility for US Employment without sponsorship

Minimum of 18 years of age

High school diploma or equivalent required

2+ years of experience in service delivery, operations, or project coordination within a telecom, fiber ISP, or carrier environment required

Strong understanding of fiber service delivery workflows, including construction and provisioning required

Experience collaborating with customers, partners, and internal teams in fast-paced, multi-stakeholder environments required

Proficiency with CRM and ticketing systems (Salesforce or similar preferred)

Must be available to work nights, weekends, holidays, and overtime as required to respond to emergency repairs, outage restoration, and urgent maintenance needs

Must be able to speak, read, write, and understand English as the primary language used in the workplace

Preferred

Associates degree (A.A.) or equivalent combination of education and experience is preferred

Proficiency with CRM and ticketing systems (Salesforce or similar preferred)

Experience supporting ICB / channel partner models preferred

Knowledge of fiber-based services such as DIA, Ethernet, Dedicated Fiber, and Wholesale connectivity preferred

Familiarity with permitting, construction timelines, and right-of-way considerations preferred

Experience coordinating field operations and service turn-ups preferred

Understanding of SLAs and enterprise service delivery expectations preferred

Spanish bilingual skills are desirable

Benefits

100% Company-Paid Medical and Dental Benefits

Free Fiber Internet Service

Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)

Free fiber internet service for all employees living in our service area

Company

Race Communications

Race Communications is one of California’s leading telecommunications and fiber technology companies, offering a full range of communications services and competing in over 25 markets with investments totaling $150M in recent years.

Founded in 1994

South San Francisco, California, USA

51-200 employees