The Honickman Companies · 7 hours ago
IT Support Manager
Pennsauken, NJ
Full-time
Onsite
Mid, Senior Level
$95K/yr - $110K/yr
7+ years expThe Honickman Companies is seeking an IT Support Manager who will oversee daily support operations and manage a team of IT support technicians. This role involves ensuring technical issues are resolved efficiently while developing support processes and collaborating with other departments.
Food and BeverageManufacturingSales
Responsibilities
Lead the internal IT support team in our day-to-day IT operations, equipment provisioning, user access management, endpoint maintenance, & contributing to the overall improvement of our IT stack
Manage deployment, configuration, and lifecycle of endpoints, operating systems, and core applications (i.e., Microsoft 365, Teams, ERP systems)
Manage outsourced 1st level tech support vendor/team
Develop and implement support processes that drive efficiency and scalability for the team
Establish and track KPIs, SLAs, and user satisfaction metrics to measure service performance
Oversee asset management process, drive improvements to efficiency and accuracy
Support onboarding / off-boarding employees across all corporate systems
Train, coach, and mentor IT support team
Partner with other IT teams (infrastructure, cybersecurity, business applications) to escalate and resolve complex issues
Assist end-users as needed in resolving software and hardware issues
Qualification
Required
7+ years relevant experience, 3+ in a team leadership role
Bachelor's Degree
Previous help desk experience including supervisory roles
Exceptional customer service skills with a problem-solving attitude
Strong organizational and time management skills with the ability to prioritize and manage multiple tasks
Exceptional communication skills — able to explain complex technical concepts in clear, simple terms to non-technical users
Proven ability to document procedures, maintain asset records, and create knowledge base content
Team leadership and mentoring associates; team player who can collaborate in a productive fashion
Strong technical proficiency with Windows, Android and iOS environments, Microsoft 365, Teams, and standard business applications
Experience managing Active Directory, group policies, and identity management processes
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, wireless connectivity)
Experience with endpoint management tools (i.e. SOTI, Microsoft Intune, SCCM, or equivalent)
Experience with helpdesk/ticketing platforms, including configuration, automation, and analytics/reporting (i.e., ServiceNow, Jira, Zendesk, etc.)
Benefits
Medical
Dental
Vision
Six (6) days of sick leave
Two (2) weeks of vacation accrued throughout the year
Nine (9) Company Paid Holidays
401K Plan with employer match
Company
The Honickman Companies
The Honickman Companies is a beverage manufacturer and distributor.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Reginald Goins
President and CEO
Jeffrey Cook
Chief Financial Officer
Company data provided by crunchbase