Help Desk Specialist jobs in United States
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Infojini Inc · 8 hours ago

Help Desk Specialist

positionPhiladelphia, PA
timeContract
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

Infojini Inc is seeking a Help Desk Specialist to provide support as a single point of contact for help desk inquiries. The role requires strong customer service skills and the ability to work well in a team environment while managing organizational tasks and problem-solving.

Information Technology
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H1B Sponsor Likelynote

Responsibilities

Minimum 2 years of experience working in a single point of contact help desk
Experience using GroupLink’s Everything Helpdesk application
Strong customer service skills; telephone etiquette
Good team-oriented interpersonal skills
Good organizational skills
Good analytical and problem-solving skills
Good oral and written communications skills (technical and non-technical)
Strong understanding of the ACD system and trouble ticket process

Qualification

GroupLink's Everything HelpdeskACD system understandingCustomer service skillsAnalytical skillsInterpersonal skillsOrganizational skillsCommunication skillsProblem-solving skills

Required

Minimum 2 years of experience working in a single point of contact help desk
Experience using GroupLink's Everything Helpdesk application
Strong customer service skills; telephone etiquette
Good team-oriented interpersonal skills
Good organizational skills
Good analytical and problem-solving skills
Good oral and written communications skills (technical and non-technical)
Strong understanding of the ACD system and trouble ticket process

Company

Infojini Inc

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Infojini Inc. delivers innovative IT Services and Solutions to empower startups, Fortune 500 companies, and global enterprises.
dateFounded in 2006
location
Columbia, Maryland, USA
people-size501-1000 employees
web-link
http://www.infojiniconsulting.com/

H1B Sponsorship

Infojini Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (12)
2023 (11)
2022 (5)
2021 (10)
2020 (21)

Funding

Current Stage
Late Stage

Recent News

Baltimore Business Journal
Fast 50 rankings 2023: Infojini Inc.
2023-11-04
Company data provided by crunchbase