Cygnus Professionals Inc. · 5 hours ago
Google CCAI – Contact Center AI Tech Lead(10+ years Minimum Required)
Hartford, CT
Contract
Onsite
Lead/Staff
10+ years expCygnus Professionals Inc. is seeking a Contact Center AI Tech Lead with a strong background in Google CCAI. The role involves designing and developing AI applications for the Contact Center platform, collaborating with engineers, and ensuring compliance with data privacy regulations.
Information TechnologyRoboticsSoftware
Responsibilities
Design and develop AI applications and infrastructure for the Contact Center platform
Collaborate with Cloud and Machine Learning engineers, as well as the development team, to ensure seamless integration of AI technologies
Stay current with the latest AI trends and technologies, especially Google GCP or Azure AI for Contact Center
Create and maintain AI models and algorithms
Conduct AI research to improve existing systems and develop new technologies
Identify opportunities for AI solutions within the organization and propose strategic plans
Train team members and stakeholders on AI and its applications
Ensure compliance with data privacy regulations in AI applications
Monitor the performance of AI systems and make necessary adjustments
Qualification
Required
Google CCAI (Google Contact Center AI)
Strong Contact Center domain experience
Minimum 10+ years of experience
Design and develop AI applications and infrastructure for the Contact Center platform
Collaborate with Cloud and Machine Learning engineers, as well as the development team, to ensure seamless integration of AI technologies
Stay current with the latest AI trends and technologies, especially Google GCP or Azure AI for Contact Center
Create and maintain AI models and algorithms
Conduct AI research to improve existing systems and develop new technologies
Identify opportunities for AI solutions within the organization and propose strategic plans
Train team members and stakeholders on AI and its applications
Ensure compliance with data privacy regulations in AI applications
Monitor the performance of AI systems and make necessary adjustments
Company
Cygnus Professionals Inc.
Cygnus Professionals is a computer software company that provides business-IT transformation solutions.
501-1000 employees
H1B Sponsorship
Cygnus Professionals Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (18)
2023 (14)
2022 (16)
2021 (15)
2020 (32)
Funding
Current Stage
Late StageLeadership Team
Surya Vempati
President
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