Remote Customer Agent (Entry Level) jobs in United States
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FBSPL · 3 hours ago

Remote Customer Agent (Entry Level)

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$50K/yr - $65K/yr

FBSPL is seeking a Remote Customer Agent who enjoys helping people make informed decisions regarding long-term benefits planning. The role involves connecting with individuals, explaining program choices, and guiding them through the process to ensure clarity and understanding.

Business DevelopmentConsultingFacilities Support ServicesInformation TechnologyOutsourcingSoftware
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Growth Opportunities
Hiring Manager
Utpal Prajapat
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Responsibilities

Speak with new inquiries and explore what they’re hoping to accomplish
Explain program choices in a calm, easy-to-understand way
Record conversation notes so clients move smoothly into the next phase
Outline what the upcoming review steps look like
Stay organized as you work through a consistent stream of warm leads
Share simple updates with the internal client team when needed

Qualification

Customer serviceOrganizationProcess-orientedCommunication skillsReliability

Required

Enjoys helping people make steady, informed decisions for their family's future
Ability to connect with individuals who request guidance on long-term benefits planning programs
Ability to offer clarity, reassurance, and step-by-step direction
Ability to speak with new inquiries and explore what they're hoping to accomplish
Ability to explain program choices in a calm, easy-to-understand way
Ability to record conversation notes so clients move smoothly into the next phase
Ability to outline what the upcoming review steps look like
Ability to stay organized while working through a consistent stream of warm leads
Ability to share simple updates with the internal client team when needed
Communicates in a friendly, grounded way
Likes having a structured process to follow
Reliable in a remote setting with steady work habits
Enjoys helping people make sense of their options
Doesn't mind repeat tasks and consistent routines

Benefits

Remote position with flexibility
Clear training and daily support
Warm leads supplied
Commission-based compensation with performance bonuses

Company

FBSPL

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FBSPL is a BPM consulting firm that assists businesses globally with unique and custom business process solutions.
dateFounded in 2006
location
New York, New York, USA
people-size501-1000 employees
web-link
https://www.fbspl.com/

Funding

Current Stage
Late Stage

Recent News

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