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Experience Senior Living · 1 hour ago

Concierge (Part Time)

Marysville, OH

Part-time

Onsite

Entry Level

1+ years exp

Experience Senior Living is a team of dynamic professionals dedicated to empowering older adults to live life fully. They are seeking a Concierge to serve as a point of contact for residents, families, and guests, providing personalized solutions and coordinating various services to enhance the residents' experience.

Assisted LivingCommunitiesHealth Care

Responsibilities

Serves as a point of contact for needs, requests, and complaints for all residents, families, guests, vendors, and staff

Has a solid understanding of ‘who' the customer is and provides a level of service that is positive and rememberable

Understands the customer's needs, requests and / or concerns and assists in providing them with personalized solutions

Answers the phone within 3 rings; determine the nature of the call to either relay information or route the call as appropriate

Takes detailed messages with name, date, time, return phone number and any additional information that is pertinent at the time of the call. Ensures the message is received by the intended person in a timely manner

Coordinates services for residents and their families (especially out of town guests), this would include but not be limited to the following: dry cleaning, grocery and drug store delivery, dinner reservations, beauty parlor services, theater, and movie tickets, as well as transportation to and from events, appointments and errand running. The Concierge will follow up after services were rendered to confirm that all was satisfactory

Connects with all new residents and families within the first week of arrival to introduce oneself, welcome them to the community, provide information on the concierge services for the community

Answers questions and directs appropriately to nearby community resources

Coordinates the community's transportation schedule. This would mean to monitor the sign-up sheet for all requests, ensuring there are no conflicts for the chauffer. Provide written confirmation to all parties to ensure a smooth and pleasant experience

Serves as a liaison between the culinary department and guest meal reservations. Provide written confirmation on the reservation to all parties to ensure a smooth and pleasant experience

Make reminder calls to residents who are not in the dining room, maintaining RSVP lists for community events, family events and special meals that are held throughout the year

Maintains security of the community by following procedures, monitoring logbooks to include resident and guest sign-in and sign-out logs

Maintains a safe, clean, and organized reception, lobby, and welcome area by complying with procedures, rules, and regulations

Receive and sort incoming mail. Deliver mail as appropriate

Receive and log all packages that arrive at the community

May perform other duties as assigned

Qualification

Customer service experienceTechnology proficiencyTime managementProfessional appearanceProblem-solvingCommunication skillsTeamworkCreativity

Required

Experience as a Concierge, or experience in a customer service role is preferred

One (1) to two (2) years of working with seniors preferred

Demonstrates an ability to use independent judgement and discretion to make decisions on what is in the best interest of the customer who you are currently serving

Ability to communicate verbally, in writing, and through pictures when necessary

Able to exude confidence and patience with all interactions

Ability to manage time efficiently

Able to operate standard office equipment

Ability to utilize technology effectively and efficiently, including use of computers, iPad/tablet, Word programming, internet access, and email

The position may require driving responsibilities; must possess a valid driver's license with an acceptable driving record per company's Motor Vehicle Policy

Able to think creatively and independently to meet worthwhile objectives

Able to be innovative to create and generate solutions

Able to act in solving problems, while exhibiting judgment and a realistic understanding of the issues. Able to use reason, even when dealing with emotional topics

Identifies, obtains, and effectively allocates the resources required to achieve applicable goals

Able to relate to routine operations in a manner that is consistent with existing solutions to problems

Able to work with people in such a manner to support the company's culture, work in a team setting to accomplish goals and get results

Expected to be punctual, neat, clean, and professional in appearance

Ability to work varied schedules to include weekends, evenings, and holidays