ADTRAV Travel Management ยท 7 hours ago
Corporate International/Complex Travel Consultant
United States
Full-time
Remote
Entry, Mid Level
$23/hr - $27/hr
2+ years expADTRAV Travel Management is a well-established company with over four decades of experience in managing various travel programs across the United States. They are seeking Travel Consultants to manage all aspects of travel for clients, including booking domestic and complex international itineraries and providing excellent customer service throughout the process.
Business TravelTravel
Responsibilities
Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries
Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently
Maintain sufficient account knowledge to assist clients without delay
Check queues daily to ensure accuracy and that all issued tickets are complete
Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals
Provide travel expertise to clients
Send quotes for international travel; break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules
Meet KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule
Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed
Follow ADTRAV policies, procedures, and approved workflows on how to service travelers
Provide excellent customer service in every interaction with travelers. Show empathy and be able to identify and solve traveler issues
Communicate effectively with other agents and employees to solve problems, gather information, and service travelers
Become knowledgeable in ADTRAV's industry and customer base
Participate in ongoing training to continuously build knowledge and skills in the industry
Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients
Adhere to company policies and procedures
Other duties as assigned
Qualification
Required
High school diploma or equivalent required
At least 2 years of experience booking domestic and international travel; complex international a plus
Experience using a GDS System; Sabre required, Amadeus a plus
Highly knowledgeable of city, airline, hotel, and car rental codes
Understanding of federal travel regulations, Fly America Act and Open Skies Agreement
Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys
Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time
Ability to consistently deliver excellent customer service, internally and externally
Experience with Microsoft Office suite (Outlook, Word, Excel)
Excellent English written and verbal communication skills
Excellent listening skills; able to listen to and respond to the traveler's needs and clarify as needed
Strong attention to detail with emphasis on accuracy and quality
Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision
Strong organizational and problem-solving abilities
Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed
Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively
Ability to work remotely and meet the company home-office requirements
Able to sit and work at a computer for extended periods of time, without leaving the work area
Be able to successfully attend and pass new hire and department specific training
Able to maintain confidentiality of company and client information
Able to work a schedule that falls between Monday-Friday, 7am-7pm CT. Able to work some weekends and holidays as needed
Able to successfully pass a credit, criminal, and/or employment reference background check
Benefits
Medical
Dental
Vision
Life
Disability
Flexible Spending Accounts
401(k)
PTO
Company
ADTRAV Travel Management
ADTRAV combines cutting-edge technology with high-touch services to help companies travel more easily and efficiently than ever before.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Robert Reynolds
Chief Technology Officer
Maylena Burchfield, GTP, GLP
Chief Commercial Officer
Recent News
Business Journals
2022-06-08
Company data provided by crunchbase