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RR Donnelley · 6 hours ago

Senior Office Services Associate

Portland, ME

Full-time

Onsite

Mid, Senior Level

$23/hr - $26/hr

3+ years exp

RR Donnelley is a global business support services company with over 200 years of experience delivering world-class solutions. The Senior Office Services Associate is responsible for providing daily back office services, including reprographics and mail services, while ensuring quality and efficiency in operations.

Marketing & Advertising

H1B Sponsor Likely

Responsibilities

Utilize appropriate logs for all office services work

Ensure that job tickets are properly filled out before beginning work

Perform work in office services, primarily reprographics, mail and intake functions according to established procedures

Follow procedures to run jobs in proper order

Communicate with supervisor or client on job or deadline issues

Meet contracted deadlines for accepting, completing, and delivering all work

Troubleshoot basic equipment problems

Be able to lift up to 50 lbs. on a regular basis

Prioritize workflow

Performs Quality Assurance on own and work of others

Load machines with various paper, toner, supplies

Answer telephone, emails, and place service calls when needed

Interact with clients in person, over the phone or electronically

Adhere to Williams Lea policies in addition to client site policies

Use equipment and supplies in a cost-efficient manner

May train new Office Services Associates

Qualification

Office services experienceCustomer service skillsReprographics equipmentBack office proceduresWritten communicationVerbal communicationOrganizational skillsProblem-solving skillsTeamworkSelf-motivated

Required

High school diploma or equivalent

Minimum 3 years' office services experience preferably in a legal, banking or large corporate environment

Skilled in the use of mail, phone, email, digital reprographics and mail equipment

Familiar with general back office procedures to meet and maintain client satisfaction

Proven customer service skills are required in order to create, maintain and enhance customer relationships

Good written and verbal communication skills, including professional telephone and email etiquette

Attention to detail with good organizational skills

Must be able to meet deadlines and complete all projects in a timely manner

Ability to handle sensitive and/or confidential documents and information

Able to make independent decisions that conform to business needs and policy

Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level

Must work well in a team environment

Must be able to interact effectively with multi-functional and diverse backgrounds

Ability to work in a fast-paced environment

Must be self-motivated with positive can-do attitude

Benefits

Medical

Dental

Vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance

Other voluntary supplemental insurance coverages

Parental leave

Adoption assistance

Tuition assistance

Employer/partner discounts

Company

RR Donnelley

Glassdoor3.4

RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 91% of the Fortune 100.

Founded in 1864

Chicago, Illinois, US

10001+ employees

http://www.rrd.com

H1B Sponsorship

RR Donnelley has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2023 (16)

2022 (14)

2021 (6)

2020 (14)