Tech Support Analyst jobs in United States
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TEK Connexion · 2 days ago

Tech Support Analyst

positionHopkins, SC
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level

TEK Connexion is seeking an Onsite IT Support Technician to provide hands-on and remote desktop support for end users. This role is responsible for identifying, researching, and resolving a wide range of technical issues to ensure uninterrupted computer and system support at the site.

Information ServicesInformation TechnologyRecruiting
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H1B Sponsor Likelynote
Hiring Manager
Melanie Gillot
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Responsibilities

Provide onsite and remote desktop support for local and remote end users
Respond to escalated incidents, phone calls, emails, and chat-based support requests
Monitor systems and respond as needed to support a 24x7 (365) operational facility
Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues
Support and maintain computer peripherals, mobile devices, printers, and telephones
Perform PC imaging and deployment (Windows 10 experience required)
Assist with setup, testing, configuration, maintenance, and troubleshooting of IT equipment
Support installation of hardware and software and respond to routine user inquiries
Participate in various IT-related projects and operational tasks as needed

Qualification

Windows 10 PC imagingTroubleshootingHardware supportCustomer serviceCommunication skills

Required

Hands-on experience with Windows 10 PC imaging
Strong troubleshooting and problem-solving skills
Experience supporting hardware, peripherals, and end-user devices
Ability to work independently in an onsite environment
Strong communication and customer service skills

Company

TEK Connexion

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TEK Connexion is a provider of technology services ,workforce solutions and staffing services.
dateFounded in 2008
location
Naperville, Illinois, USA
people-size51-200 employees
web-link
http://www.tek-connexion.com/

H1B Sponsorship

TEK Connexion has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (7)

Funding

Current Stage
Growth Stage
Total Funding
unknown
2021-02-11Acquired
Company data provided by crunchbase