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General Dynamics Information Technology · 1 hour ago

Tier-1 Network Monitor/Help Desk Support

USA VA Langley AFB

Full-time

Onsite

Entry Level

$51K/yr - $69K/yr

3+ years exp

General Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services to various U.S. government agencies. They are seeking a Junior Network Engineer to provide Tier-1 Network monitoring, Operational Support, and Help Desk services in support of the Airforce's ISR mission at Langley AFB, VA.

Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Conduct fault management to detect, isolate, and correct abnormal network and information processing system component anomalies on a 24-hours-a-day, seven (7) days-a-week basis

Monitor all nodes for operational integrity

Respond to trouble calls

Initiate and maintain trouble tickets and other logs to document these anomalies as well as corrective actions

Populate and examine trouble and error logs for troubleshooting and capturing metrics

Provide technical support to resolve the problem or escalate to the appropriate level

Monitor and administer network tools for troubleshooting and metrics for trends analysis

Log all network issues utilizing the 480 ISRW approved system of record for problems, errors, and maintenance in such a way to easily generate reports for trend analysis

Provide technical support in data network planning, engineering, and design

Report all trouble calls upon receipt to the MCC in the DOC and provide hourly updates until resolution unless otherwise directed by the DOC Crew Commander

Provide quarterly metrics illustrating trends and workload to the COR in the form of a PowerPoint presentation

Qualification

Help Desk SupportMonitoring ToolsNetwork OperationsIAT Level II CertificationTS/SCI Clearance

Required

Top Secret/SCI clearance level must currently possess

Top Secret/SCI clearance level must be able to obtain

3 + years of related experience

US Citizenship Required

Help Desk Support

Monitoring Tools

Network Operations

Minimum of three (3) years' of network operations experience

Possess IAT Level II - Security Plus Certification

Demonstrated knowledge of network monitoring tools

Benefits

401K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you own your career

Professional growth opportunities including paid education and certifications

Cutting-edge technology you can learn from

Rest and recharge with paid vacation and holidays

Variety of medical plan options, some with Health Savings Accounts

Dental plan options

Vision plan

401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match

Full flex work weeks where possible

A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave

Short and long-term disability benefits

Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Company

General Dynamics Information Technology

Glassdoor3.9

General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.

Founded in 1999

Falls Church, Virginia, USA

10001+ employees