Customer Service Representative | On-site | BGC, Taguig City jobs in United States
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Peak Support · 3 hours ago

Customer Service Representative | On-site | BGC, Taguig City

positionCambridge, MA
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Peak Support is a company dedicated to delivering exceptional customer service and fostering a positive work environment. They are looking for Customer Service Associates to join their onsite team, focusing on providing support through various communication platforms while ensuring a high level of detail and accuracy in their interactions.

Business DevelopmentCustomer ServiceOperating Systems

Responsibilities

Deliver exceptional customer service to clients
Manage inquiries via email, chat, phone, and other platforms
Adapt to fast-paced environments and shifting schedules
Complete all required initial training
Work independently with minimal supervision

Qualification

Customer service experienceCommunication skillsMicrosoft Office proficiencyProblem-solving skillsAdaptabilityAnalytical thinkingEmpathyPatienceAttention to detailOrganizational skills

Required

Proven experience in customer service, preferably in a BPO setting
Strong oral and written communication skills
Versatility in managing inquiries via email, chat, phone, and other platforms
Adaptability and ability to thrive in fast-paced environments
Flexibility to work in voice, non-voice, or blended programs
Proficiency in Microsoft Office applications, with at least average skills in MS Excel
High attention to detail and strong organizational skills
Analytical thinking and problem-solving abilities, with some technical aptitude
Ability to work independently and reliably with minimal supervision
Commitment to completing all required initial training
Willingness to work on shifting schedules, including weekends and holidays
Willingness to work onsite
Experience: 1–2 years of customer service experience is required
Exceptional attention to detail and accuracy
Ability to perform repetitive tasks while maintaining focus and consistency
Strong problem-solving skills and the ability to approach issues with a solution-oriented mindset
Adaptability to evolving procedures and processes
Excellent communication skills, with the ability to convey technical concepts to non-technical audiences effectively
Empathy and patience in handling customer inquiries and concerns

Company

Peak Support

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Peak Support provides customer service, sales operations, and business process outsourcing to high-growth companies.
dateFounded in 2015
location
Cambridge, Massachusetts, USA
people-size1001-5000 employees
web-link
https://www.peaksupport.io/

Funding

Current Stage
Late Stage
Total Funding
unknown
2025-09-18Acquired

Leadership Team

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Jonathan Steiman
Founder & CEO
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Hannah Steiman
Co-Founder
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Recent News

Business Wire
CX Thought Leader Hannah Clark Steiman of Peak Support Named Among Top 25 AI Leaders in CX to Follow in 2025
2025-03-01
PR Newswire
Peak Support Relaunches Website
2023-10-26
PR Newswire
Peak Support hires John Yanez as Senior Vice President of Client Services and Americas Operations
2022-05-31
Company data provided by crunchbase