Iron Systems, Inc ยท 4 hours ago
Service Delivery Manager(SDM)
Fremont, CA
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expIron Systems, Inc is seeking a Service Delivery Manager to oversee IT infrastructure project management and delivery coordination. The role involves managing network deployments, ensuring effective communication with stakeholders, and adhering to ITIL standards to deliver high-quality services.
ComputerEmbedded SystemsInformation TechnologyManufacturingSoftware
Responsibilities
Build a strong relationship with customer and other stakeholders
Best practices, work instructions, processes, tools, & ensuring high quality and timely deliveries
Project performance assessment, audits, deployment/implementation projects
Strong analytical skills and coordination with cross-functional teams
Project forecast, Planning, and effectively managing project team for a successful project delivery with the highest customer satisfaction
Manage a large team to provide single point ownership for the service delivery in the areas of infrastructure delivery management Services
People, performance, & vendor management
Oversee the safety of the team and implement safe working environments & practices
Work at the customer site and Flexibility working in hours
Work on new projects, RFP, SOW, Transition, and Go-Live support
Qualification
Required
8-10 years of IT infrastructure Project/Delivery management/coordination experience
Good knowledge/work experience in IT Network infrastructure deployment (Router, Switches, firewall, wireless etc.)
Good in Communication, presentation, interpersonal skills and Stakeholder engagement
Bachelors in information technology or equivalent
Experience in solution design and implementation in Infrastructure and Networking domains
Provide Project/Delivery Management services for Network deployments, including Resource planning, Task allocation and planning, Regular project tracking and updates
Manage project schedules, identifying risks and clearly communicating them to project stakeholders
Study Infrastructure deployment procedures and discuss with TPMs/PgM/Planners
Report project analysis using dashboards, reports, and decks
Prepare and update documents like SOP, MOP, Swim line Process Diagram, etc
Asset management
Forward and reverse logistics (RMA/Returns)
Enterprise infrastructure project planning, release management and help desk
Vendor compliance management & program governance via KPI metrics
Strategy and synergy - identify the right resource & new delivery methodology
Adhere to ITIL standards and establish & implement effective programs and processes
Build a strong relationship with customer and other stakeholders
Best practices, work instructions, processes, tools, & ensuring high quality and timely deliveries
Project performance assessment, audits, deployment/implementation projects
Strong analytical skills and coordination with cross-functional teams
Project forecast, Planning, and effectively managing project team for a successful project delivery with the highest customer satisfaction
Manage a large team to provide single point ownership for the service delivery in the areas of infrastructure delivery management Services
People, performance, & vendor management
Oversee the safety of the team and implement safe working environments & practices
Work at the customer site and Flexibility working in hours
Work on new projects, RFP, SOW, Transition, and Go-Live support
Preferred
ITIL, PMP, and Six Sigma certification will be preferred
Cloud technology, CCNA, JNCIA certification or equivalent will be preferred
Company
Iron Systems, Inc
IRON Systems is a leading provider of integrated information technology solutions and last-mile supply chain services to the global Data Center, Edge Computing, Telecom and IoT Infrastructure and adjacent industries.
1001-5000 employees
H1B Sponsorship
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Trends of Total Sponsorships
2025 (4)
2024 (3)
2023 (2)
2022 (6)
2021 (4)
Funding
Current Stage
Late StageRecent News
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