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AvalonBay Communities · 3 hours ago

Sales Associate I

LOC-10018-San Antonio Office

Full-time

Onsite

Entry Level

1+ years exp

AvalonBay Communities, Inc. is an equity REIT focused on developing and managing distinctive apartment homes. The Sales Associate I will assist prospective residents during their self-guided and virtual tours, ensuring a positive experience while managing the leasing process for multiple communities.

HospitalityProperty DevelopmentProperty ManagementReal Estate

Growth Opportunities

Responsibilities

Administer all duties related to property tours, including virtual and self-guided, while providing stellar customer service and a positive experience for the prospective customer

Engage and educate prospective customers about AvalonBay and answer any questions they may have using digital resources and other tools

Promptly respond to pre tour, during tour, and post tour assistance needs

Handle inbound and outbound calls per scheduled shift

Conduct virtual tours with prospects (Audio and Video capabilities are required components for this position)

Professionally present and educate prospective residents on pricing, availability, layout, amenities, design and features of the community and brand, as well as the surrounding area/neighborhood

Cross-sell potential prospects to other AvalonBay communities where needs can be met

Address and resolve customer service concerns

Accurately complete touring related tasks and emails, ensuring all data is entered into appropriate information systems in a timely manner

Maintain all documentation in accordance with AvalonBay policy and procedure

Work in a collaborative team environment with fellow team members and the on-site team. Actively participate in coaching, training, and personal development while visible on camera

Qualification

Customer serviceSales skillsMicrosoft Office SuiteMultifamily property managementBasic arithmetic skillsEnglish communicationAttention to detailProblem-solving skillsFlexible schedule

Required

A high school diploma or equivalent (GED) is required

Possesses customer service knowledge and ability to deliver exceptional customer experience, internally and externally

Utilizes sales skills to achieve leasing/sales targets as demonstrated by accomplishments in previous work experience

Listens and quickly develops rapport with residents and prospective residents as demonstrated through past work experience

Gathers and retains site specific knowledge of various communities within the portfolio to share with prospective residents

Demonstrates an understanding of the Customer Experience Vision for each brand and what differentiates community from the competition, accurate knowledge of community inventory, pricing and availability as well as local community, neighborhood and areas of interest

Reads and writes English as demonstrated by clear and concise written and verbal communications

Possesses basic arithmetic skills (measurement, addition, subtraction, multiplication, and division) to perform basic calculations and analyses such as estimating, determining averages and percentages, proration, and calculating totals

Performs basic Microsoft Office applications such as word processing, spreadsheets, and presentations

Demonstrates exceptional attention to detail and problem-solving skills

Exhibits ability and willingness to work on a flexible schedule

This position requires evening and weekend availability

Hardwired desktop to internet router, Wi-Fi is prohibited

Minimum internet speed of 25 Mbps down and up

Dedicated workspace for desktop and minimum of two monitors set-up at associate's cost, unless otherwise required by law

Dedicated workspace that is secure, safe, quiet, and ergonomically sound

Associate responsible for maintaining adequate business tools to perform job

Job may not be performed or moved to another dedicated workspace without manager and HR approval

Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint) is required