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Sherwin-Williams · 7 hours ago

Retail Customer Service Specialist (Multiple Locations)

Machesney Park, IL

Full-time

Onsite

Entry Level

$17.25/hr - $17.25/hr

1+ years exp

Sherwin-Williams is a leading company in the paint and coatings industry, dedicated to inspiring and improving the world through its products. They are seeking a Retail Customer Service Specialist who will be responsible for ensuring customer satisfaction, resolving inquiries, and meeting sales goals while maintaining store standards.

ChemicalManufacturingSales

No H1B

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service

Assist customers in person and over the phone by determining needs and presenting appropriate products and services

Build productive trust relationships with wholesale and retail customers

Process sales transactions accurately and consistent with policies and procedures

Follow and achieve sales goals on a monthly, quarterly, and yearly basis

Maintain precise work order files and formulas

Pull appropriate products from the sales floor or warehouse

Tint and mix products, as needed, to customer specifications

Stock shelves and set up displays

Clean store equipment

Load/unload delivery trucks

Assist in making deliveries, as needed

Maintain in-stock and presentable condition assigned areas

Remain knowledgeable on products offered and discuss available options

Comply with inventory control procedures

Suggest ways to improve sales

Qualification

Customer serviceSales experienceTintingMixing equipmentBilingual communicationHigh School diplomaDriver’s LicenseRetail experience

Required

Must be at least eighteen (18) years of age

Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future

Must have a valid, unrestricted Driver's License

Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion

Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal

If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position