The Coca-Cola Company · 3 hours ago
Senior Product Manager, Service Provider Experience
US - GA - Atlanta
Full-time
Onsite
Senior Level
$167K/yr - $187K/yr
5+ years expThe Coca-Cola Company is seeking a Senior Product Manager for Service Provider Experience to enhance digital products that support service providers in their operational tasks. This role involves understanding service workflows, improving access to information, and designing tools that enhance efficiency and accuracy in the field.
Consumer GoodsFast-Moving Consumer GoodsFood and BeverageManufacturing
No H1B
Responsibilities
Own the vision, outcomes, and roadmap for the Service Provider Experience
Define the most important provider and business problems to solve, with success metrics tied to efficiency, accuracy, and quality of service execution
Balance near-term workflow improvements with longer-term opportunities to strengthen insight, consistency, and enablement across service work
Lead discovery through field observation, user research, data analysis, and experimentation
Translate insight into clear priorities, roadmaps, and product requirements
Partner closely with design and engineering to deliver solutions that are valuable, usable, feasible, and aligned to strategy
Use performance data and provider feedback to guide iteration and continuous improvement
Build deep understanding of how service providers prepare for, perform, and close out service work
Improve access to timely, relevant information and guidance at key moments in the field
Design workflows that support accurate execution while remaining flexible across different job types and environments
Explore opportunities to apply data, automation, or intelligent assistance to support better decisions and reduce rework
Partner closely with service operations, engineering, analytics, and adjacent product teams on goals, dependencies, and measures of success
Communicate priorities, trade-offs, and decisions with clarity and conviction
Contribute to a culture of learning, accountability, and continuous improvement within the product organization
Qualification
Required
5+ years in product management or related fields (engineering, design, data, research)
Education: Bachelor's degree or equivalent practical experience
Demonstrated success shaping and shipping digital products that meet user needs and deliver business impact
Proficiency in modern discovery and delivery practices
Strong analytical thinking, with comfort using data and experimentation in decision-making
Clear, compelling communication across technical and non-technical audiences
Ability to balance multiple priorities and make thoughtful trade-offs in complex environments
Preferred
Experience with products that support equipment servicing, maintenance, or field operations
Familiarity with workflows such as installation, repair, diagnostics, preventive maintenance, or parts management
Exposure to tools used by distributed technicians or contractors (e.g., work order management, routing, documentation, or compliance systems)
Understanding of how technical service teams coordinate with internal operations and customer-facing teams
Comfort designing for users who work in varied environments and rely on mobile or on-the-go tools
Benefits
A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
Company
The Coca-Cola Company
The Coca-Cola Company is a soft drink manufacturer & distributor that makes a variety of soft drinks, including diet coke and regular coke.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1919-09-05IPO
Leadership Team
Henrique Braun
Chief Operating Officer
Jennifer Henry
Senior Vice President, Strategy and Corporate Development
Recent News
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