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Ricoh USA, Inc. · 4 hours ago

Legal Senior Onsite Service Specialist

Bellevue, WA, United States

Full-time

Onsite

Mid, Senior Level

$18/hr - $25/hr

1+ years exp

Ricoh USA, Inc. is an integrated solutions provider that connects people and technology. They are seeking a Legal Senior Onsite Service Specialist to provide direct support in a legal office environment, ensuring efficient operations and high-quality service to clients and attorneys.

ConsultingDocument PreparationInformation Technology

Responsibilities

Possess the legal background to understand client matter work flow, such as:

Charge back to firm and/or clients for work, supplies, hours, etc

Familiar with legal technologies and software such as document management systems as well as cost recovery and charge back systems (examples: Copitrak/Equitrac, etc.)

Familiar with legal records management processes

Familiar with processes and documents such as: closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments, knowledge of court systems, and the proper delivery of items and documents within the court system

Assists with scheduling needed equipment, labor, and supplies for offsite trial(s)

Responsible for interacting and providing professional level support to executive level end users at various levels, including: legal assistants, firm administration, project managers, paralegals, associates, and partners

Work to accurately produce jobs and projects according to required deadlines. Job and project deadlines may be short and require composure and professionalism

Runs all copier equipment including high volume copy machines, fax services, postage meter, and personal computer

Performs tasks and utilizes equipment such as: paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, and electric stapler

Handles time sensitive documents that are confidential in nature

Works to provide quality and accurate reproduction, scanning, or project work

Responds to customer inquiries including the necessary coordination and calculation of time required to complete the requested task

Provide imbedded support to specific floors or integrated practice groups

Assist with coordinating projects that will be completed off site

Maintains logs for billing and assists in calculating charges for work or jobs performed

Maintains logs and work records to be utilized for tracking, management reports, inventory, and ordering of supplies

Distributes incoming mail and packages to designated drop points as well as office supplies and fax transmissions

Delivers completed reproduction work to pre-determined delivery areas. This may include delivery areas outside of the customers office location

Deliveries and pickups may require travel between offices or another office location

Performs duties related to the shipping and receiving of materials and packages

Performs filing duties in conjunction with specific customer requests, which may include 'purging' and archiving old documents

Performs duties of scanning, file conversion, file naming, and encryption

Performs FTP (File Transfer Protocol) between computers and files for printing

Manage TOC (Table of Contents) - first page of electronic file

Perform duties that involve OCR (Optical Character Recognition) files to assist with key word search

Performs file formatting for printing in programs such as Microsoft Office Suite and Adobe Acrobat Pro

Performs daily quality checks on convenience copiers to ensure proper functionality

Responds to errors or troubled copy machines. Also works to clear paper jams

Maintains daily meter and service logs

Stocks and organizes convenience copier areas

Straightens, organizes, and manages firm conference and meeting rooms

Assists facilities with box moves, office moves, and occupant moves

Assists facilities with light maintenance duties

May perform occasional cleaning duties

May require periodic overtime on nights and weekends, including off-hour emergency response

Performs other duties as assigned

Qualification

Legal backgroundDocument management systemsCustomer service skillsShipping/receiving proceduresTroubleshooting skillsCommunication skillsInterpersonal skillsPresentation skills

Required

Requires high school diploma or GED and 1-2 years of related work experience

Ability to provide an excellent customer experience, utilizing strong customer service, personal and communication skills

May require a violation free, valid driver's license and minimum levels of auto insurance coverage per RICOH Policy

Working knowledge of copier and other related equipment and repair

Ability to utilize a mixture of hardware and software to support functions such as cost recovery, document management and advanced workflow

Requires knowledge and understanding of shipping/receiving procedures

Possesses ability to work independently and flexibly to complete projects

Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials

Possesses ability to comprehend instructions concerning mail delivery

Possesses troubleshooting and problem solving skills

Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications

Possesses excellent customer relations skills and excellent verbal communication skills

Preferred

Minimum of 2 years' experience in legal industry

Working knowledge of copier and other related equipment and repair

Basis electronics knowledge

Benefits

Choose from a broad selection of medical, dental, life, and disability insurance options.

Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

Augment your education with team member tuition assistance programs.

Enjoy paid vacation time and paid holidays annually

Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.