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Macy's · 2 hours ago

Manager, Sales and Customer Service - MSF - Presidential Markets

1905 Scenic Highway S, Snellville, GA, 30078, US

Full-time

Onsite

Mid, Senior Level

$55K/yr - $91K/yr

3+ years exp

Macy's is a storied retail company that has been a part of American culture for over 160 years. The Manager of Sales and Customer Service will lead initiatives to enhance customer loyalty and ensure exceptional service while managing a team and store operations effectively.

Consumer GoodsFashionRetail

Responsibilities

Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences

Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency

Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results

Manage selling support, including the stockroom, signing, equipment, and merchandising

Support other operational areas such as OMNI, Style, and Asset Protection

Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover

Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas

Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues

The role focuses on multiple functions, such as interviewing, hiring, staffing, and scheduling to ensure the store runs efficiently

Additionally, this position handles store operations and administrative functions, including budgets and cash office functions

Collaborate with the Store Manager and other Store Leaders to drive overall Store Scorecard results by focusing on hiring and retention strategy, operations, and the shopping environment

Maintain profit through effective staffing, weekend compliance, and controllable expenses

Direct strategies to impact the candidate experience by leading the colleague onboarding process and orientation

Manage operational activities such as hours utilization, payroll and non-payroll expenses, cash office, and supply inventory

Maximize sales and minimize expenses

Maintain and balance staffing to meet targets

Work a flexible retail schedule, including days, evenings, holidays, and weekends

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

In addition to the essential duties mentioned above, other duties may be assigned

Qualification

Team BuildingSalesPerformance ManagementCustomer Service ExcellenceLeadershipAnalytical SkillsOperational ManagementTalent DevelopmentTechnical ProficiencyCross-functional SupportConflict ResolutionCommunication Skills