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Allstate · 5 hours ago

Inside Auto Claims Specialist

United States

Full-time

Remote

New Grad, Entry Level

$21/hr - $21/hr

Allstate is a leading insurance company dedicated to protecting families and their belongings. The Inside Auto Claims Specialist will assist customers with auto loss claims, managing the claims process from start to finish while ensuring timely and fair resolutions.

BankingFinanceFinancial ServicesInsuranceInsurTechVenture Capital

No H1B

Responsibilities

Manage auto claims from start to finish, ensuring timely and accurate resolution

Communicate with policyholders, claimants, agents, repair shops, and other stakeholders to gather information and provide updates

Use internal tools and platforms to assess claims, determine liability, and make repair and rental decisions in line with company guidelines and regulations

Conduct thorough investigations and apply critical thinking to evaluate claims, escalating complex cases when necessary

Negotiate settlements with all involved parties, ensuring fair outcomes

Document all claim activity accurately and promptly in accordance with company policies

Review First Notice of Loss (FNOL) details to verify key facts and initiate the claims process

Coordinate follow-ups to clarify details and confirm next steps for resolution

Qualification

Auto Insurance ClaimsCommunicationCritical ThinkingCustomer ServiceProblem SolvingEmpathyComplianceConflict ResolutionTime ManagementResults-Oriented

Required

Strong communication and customer service skills

Ability to work independently and manage multiple claims simultaneously

Critical thinking and problem-solving abilities

Comfort using digital tools and platforms to manage work efficiently

As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor

If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed