The Coca-Cola Company · 2 hours ago
Senior Product Manager, Customer Operational Excellence
US - GA - Atlanta
Full-time
Onsite
Senior Level
$167K/yr - $187K/yr
5+ years expThe Coca-Cola Company is a global leader in the beverage industry, and they are seeking a Senior Product Manager for Customer Operational Excellence. This role focuses on owning digital tools that improve customer interactions and streamline support processes, enhancing the overall customer experience.
Consumer GoodsFast-Moving Consumer GoodsFood and BeverageManufacturing
No H1B
Responsibilities
Own the vision, outcomes, and roadmap for the Customer Operational Excellence experience
Define the most important customer and business problems to solve, with clear, measurable success metrics
Balance near-term improvements with longer-term opportunities to make service interactions more proactive, transparent, and insight-driven
Lead discovery through customer research, data analysis, prototyping, and experimentation
Translate insight into clear priorities, roadmaps, and product requirements
Partner closely with design and engineering to deliver solutions that are valuable, usable, feasible, and aligned to strategy
Continuously iterate based on performance data, customer feedback, and operational signals
Build deep understanding of customer service and equipment-support workflows, especially moments of uncertainty or friction
Improve clarity, transparency, and confidence across issue reporting, troubleshooting, and status tracking
Explore opportunities to surface meaningful insight from connected equipment, diagnostics, or service data
Communicate priorities, trade-offs, and decisions with clarity and confidence
Align with partners across service, operations, analytics, design, and engineering on goals, dependencies, and measures of success
Contribute to a culture of learning, accountability, and continuous improvement within the product organization
Qualification
Required
5+ years in product management or related fields (engineering, design, data, research)
Education: Bachelor's degree or equivalent practical experience
Demonstrated success shaping and shipping digital products that meet user needs and deliver business impact
Proficiency in modern discovery and delivery practices
Strong analytical thinking, with comfort using data and experimentation in decision-making
Clear, compelling communication across technical and non-technical audiences
Ability to balance multiple priorities and make thoughtful trade-offs in complex environments
Preferred
Experience building customer-facing products that support operational or service workflows
Familiarity with ticketing, troubleshooting, or status-tracking systems
Understanding of how customers use operational data to make decisions or plan next steps
Experience applying AI or intelligent guidance to support troubleshooting or proactive insight
Benefits
A full range of medical, financial, and/or other benefits, dependent on the position
Company
The Coca-Cola Company
The Coca-Cola Company is a soft drink manufacturer & distributor that makes a variety of soft drinks, including diet coke and regular coke.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1919-09-05IPO
Leadership Team
Henrique Braun
Chief Operating Officer
Jennifer Henry
Senior Vice President, Strategy and Corporate Development
Recent News
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