Information Technology Support Technician jobs in United States
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Excis Compliance ยท 1 week ago

Information Technology Support Technician

positionSanta Clara, CA
timeFull-time
remoteOnsite
seniorityEntry, Mid Level

Excis Compliance is a global IT support leader seeking proactive and highly skilled IT Support Technicians for a critical role during a major global sporting event. The role involves providing on-site IT support for Lenovo technology operations, troubleshooting hardware and software, and ensuring seamless operations across various event facilities.

Information TechnologyService IndustryTechnical Support
Hiring Manager
Ilyes Siga
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Responsibilities

Provide on-site IT support for Lenovo hardware and associated technologies during the tournament
Install, configure, and support:
Laptops, desktops, monitors, printers, and peripherals
Networking and end-user devices
Perform break/fix troubleshooting under time-critical conditions
Support event operations teams, media, and technical staff
Follow defined incident, escalation, and change procedures
Assist with pre-event setup, live event operations, and post-event decommissioning
Work collaboratively with international teams, vendors, and stakeholders
Maintain professionalism and excellent customer service at all times

Qualification

IT support experienceWindows OSHardware troubleshootingBasic networking conceptsLenovo hardware experienceEnthusiasticProactiveCommunication skillsCustomer-focused mindsetTeam-orientedCalm under pressure

Required

Proven experience in IT support / desktop support / field engineering
Strong understanding of: Windows OS (Windows 10/11)
Basic networking concepts
Hardware troubleshooting
Ability to diagnose and resolve issues quickly under pressure
Strong communication skills and a customer-focused mindset
Comfortable working in busy, high-energy environments
Willingness to work flexible hours, including evenings, weekends, and match days
Legal right to work in the host country/location
Ability to travel to assigned host cities if required
Availability during the major global sporting event

Preferred

Hands-on experience with Lenovo hardware (or equivalent enterprise devices)
Prior experience working on large events or global deployments is a strong advantage

Benefits

Opportunity to work on the biggest sporting event in the world
Hands-on experience with Lenovo enterprise technology
Exposure to global operations and international teams
Competitive event-based compensation
A unique addition to your professional portfolio and CV

Company

Excis Compliance

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Excis is a trusted global IT services company, delivering agile, multilingual support across 150+ countries.
dateFounded in 2001
location
Camberley, Surrey, GBR
people-size1001-5000 employees
web-link
https://excis.com/

Funding

Current Stage
Late Stage

Leadership Team

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Bert Uitterlinden
CEO
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Company data provided by crunchbase