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Dun & Bradstreet · 4 hours ago

Senior Client Success Manager (R-18607)

Jacksonville, FL

Contract

Onsite

Senior Level

5+ years exp

Dun & Bradstreet is a company that unlocks the power of data through analytics, creating a better tomorrow. The Senior Client Success Manager role is essential for maintaining coverage for key accounts, protecting renewals, and mitigating churn while ensuring continuity in Client Success delivery during a period of growing account demands.

B2BEnterprise SoftwareSupply Chain Management

Responsibilities

Single post-sales support point of contact for customers for value & impact conversations

Coordinate (quarterback) with appropriate internal teams as needed to appropriate D&B resources: ( i.e., Delivery, Onboarding & Implementation, Product Teams, Value Adoption & Training needs. Data Advisory, Global Data Content, Technical Implementation, Consultant/Solution Architects, Customer Service). Value Touchpoints (Documentation of Customer Use Cases & KPI’s, User Adoption/Product Utilization, Solution Optimization.)

Identify/coordinate Customer Training needs. (Entire portfolio of customers – supporting 1-3 Account Executives.)

Ensure delivery of contracted products/services to clients to ensure SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) as defined in the contracts are met or exceeded

Facilitate additional customer support in the areas of Data Advisory, Global Data Content, Technical Implementation, Consultant/Solution Architects, Customer Service, Technology, Training, and Escalation resources as needed

Help promote attendance to Industry Knowledge sessions when available

Responsible and available as backup to Sales AE’s and other CSM’s with contract management, forecasting and negotiation as needed

Additional skill sets with (Finance Solutions, Sales & Marketing Solutions, and Third Party Risk & Compliance) product certifications and ability to “demo” products as needed with customers directly

Qualification

Salesforce (SFDC)Project ManagementData AdvisoryTechnical ImplementationCustomer TrainingContract ManagementKPI KnowledgeFinance SolutionsSales & Marketing SolutionsThird Party Risk & ComplianceProcess MappingCFO Persona UnderstandingCPO Persona UnderstandingCCO Persona UnderstandingCMO Persona UnderstandingSix Sigma CertificationMaster's DegreeCommunication skills