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Huntington National Bank · 3 hours ago

National Settlements Custody Administration Manager

Columbus, OH

Full-time

Hybrid

Senior Level

7+ years exp

Huntington National Bank is a financial institution seeking a National Settlements Custody Administration Manager to lead and develop a team of Service Specialists. The role involves overseeing client servicing processes, ensuring compliance with internal and regulatory requirements, and driving operational improvements to enhance client experience.

Asset ManagementFinanceFinancial Services

Responsibilities

Lead, mentor, and develop Service Specialists to maintain high performance and compliance standards

Oversee workload distribution, monitor team capacity, and ensure timely execution of client requests

Conduct performance evaluations and implement training programs for continuous improvement

May have a book of accounts/clients with high touch, complex servicing needs

Serve as an escalation point for complex client issues, ensuring prompt resolution and client satisfaction

Maintain strong relationships with National Settlement clients, other external third parties, and internal stakeholders

Support onboarding of new clients and oversee transitions of National Settlement accounts and assets

Supervise end-to-end client servicing processes including account setup, transfers, cash movements, and reporting

Ensure accuracy and integrity of data across various systems, including trust accounting, portfolio management, and any specialized software

Handle specialty software, data feed requests, and industry vendors/partners tasks

Implement and maintain standard operating procedures to enhance efficiency and promote a high level of client service

Report to their manager and National Settlements on a regular schedule regarding the performance of the team and customer issues

Connect with the National Settlements team on process improvement or compliance initiatives

Ensures critical steps are completed, procedures followed, and processes built that align with internal risk and compliance requirements

Aid with regulatory changes and update processes accordingly

Act as liaison with legal, compliance, and risk teams for audits and reviews

Collaborate with leadership on operational improvements and technology enhancements

Participate in industry trend analysis to maintain competitive service standards

Drive projects aimed at improving client experience and operational scalability

Qualification

Institutional wealth managementTrust accounting systemsSupervisory experienceCRM platformsRisk managementAnalytical skillsLeadership abilitiesCommunication skillsProblem-solving skillsInterpersonal skills