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Identity Digital Inc. · 2 hours ago

Sr. Partner Success and Onboarding Manager

El Segundo, CA

Full-time

Hybrid

Mid, Senior Level

$90K/yr - $116K/yr

5+ years exp

Identity Digital Inc. is seeking a Sr. Partner Success and Onboarding Manager to lead the onboarding of partners and ensure their continued growth and success. This role involves developing processes to optimize partner onboarding and managing relationships to drive growth through effective programs.

Domain RegistrarInformation TechnologySmall and Medium Businesses

Growth Opportunities

Responsibilities

Oversee and manage the partner onboarding process, ensuring a smooth and efficient experience

Manage and develop our new BDR process, procedures and team

Hit outbound quarterly objectives and help set bonus targets for reps

Develop and implement processes to drive partner success and foster continued growth

Manage and nurture long-term relationships with partners, providing ongoing support and guidance

Report on partner metrics and performance, delivering actionable insights for internal teams

Design and execute growth programs that align with strategic goals and drive partner success

Collaborate with cross-functional teams (Sales, Marketing, Product) to enhance partner experience and outcomes

Ensure accurate tracking of partner activities and metrics in relevant CRM tools

Use Google Workspace tools to streamline communication and manage partner-related processes effectively

Will mentor and support the training and development of team members, modeling an inclusive, positive culture of excellence

Other duties as assigned

Qualification

Partner account managementSalesforceBusiness developmentGoogle WorkspaceData-driven decision-makingCommunication skillsOrganizational skillsProblem-solving skillsInterpersonal skills

Required

5+ years of experience in partner account management, preferably in a tech or SaaS environment

Bachelor's degree in a relevant field or equivalent experience

Proven success in partner onboarding and relationship management

Expertise in Salesforce and/or other relevant CRM tools for tracking partner metrics and managing relationships

Strong proficiency with Google Workspace tools

Excellent communication, organizational, and problem-solving skills

Expertise in business development and managing strategic partnerships, with excellent communication and interpersonal skills to build relationships, influence stakeholders, and effectively engage individuals at all levels and disciplines within the organization

Demonstrated ability to develop and implement growth programs for partners

Analytical mindset with a focus on data-driven decision-making

Ability to travel as needed

Ability to work across time zones as part of a global organization as needed

Reliable transportation to the workplace

Prolonged periods of sitting at a desk and working on a computer

Must be able to lift up to 15 pounds at times