DISCO HI-TEC AMERICA, INC. · 4 hours ago
Field Services Engineer
San Jose, CA
Full-time
Onsite
Entry, Mid Level
$50K/yr - $70K/yr
2+ years expDISCO Hi-Tec America, Inc. is a U.S affiliate of DISCO Corporation, a global leader in precision cutting and grinding solutions. They are seeking a Field Service Engineer to install, maintain, and repair equipment at customer sites while ensuring customer satisfaction and fostering strong relationships.
Semiconductors
Responsibilities
Install, maintain, troubleshoot, and repair DISCO grinding, dicing, and laser equipment at customer sites, ensuring top-tier performance and customer satisfaction
Independently diagnose complex issues through rigorous electrical/mechanical procedural sequences
Assist with translating technical materials and communicating with DISCO’s Japan headquarters in Japanese
Document analytical steps and root causes for internal teams and customers
Foster strong customer relationships to provide reliable support onsite and offsite, including possible training of customers' personnel in servicing, maintenance, and operations of DISCO products
Work with cutting-edge robotics, cameras, electrical motor components, and sophisticated software
Participate in DISCO corporate activities focusing on deeper thinking, value exchange, and constant improvement
Perform other duties as assigned
Qualification
Required
Install, maintain, troubleshoot, and repair DISCO grinding, dicing, and laser equipment at customer sites, ensuring top-tier performance and customer satisfaction
Independently diagnose complex issues through rigorous electrical/mechanical procedural sequences
Assist with translating technical materials and communicating with DISCO's Japan headquarters in Japanese
Document analytical steps and root causes for internal teams and customers
Foster strong customer relationships to provide reliable support onsite and offsite, including possible training of customers' personnel in servicing, maintenance, and operations of DISCO products
Work with cutting-edge robotics, cameras, electrical motor components, and sophisticated software
Participate in DISCO corporate activities focusing on deeper thinking, value exchange, and constant improvement
Perform other duties as assigned
Lift and move up to 30 lbs. and work in varied physical positions to access hard-to reach areas on DISCO equipment
Travel to and from customer sites and the office
Wear personal protective gear for extended periods during on-site work
Clear, concise, and effective communication skills to interact with colleagues, customers, and leadership
A high degree of self-motivation and creativity, with the ability to perform under pressure, even in challenging situations
A natural ability to build strong relationships, maintaining trust and teamwork within a global company, building upon DISCO's culture to help build an inclusive work environment
Willingness to lead peers on projects and act as a resource for colleagues
Preferred
Bachelor of Science degree in any discipline preferred
Strong aptitude for electro-mechanical repair, with the ability to troubleshoot and fix intricate systems
Familiarity with lab instrumentation, CAD drawings, electrical diagrams, MS Office, and general computer programming
2 - 4 years of applicable working experience beneficial
Knowledge of semiconductor processes, lasers fundamentals, optics fundamentals, or semiconductor industrial engineering and operation is a plus
Military experiences are welcome
English and Japanese language ability is required
Benefits
Bonuses
Insurance (Medical, Dental, Vision, Life)
Health Savings Account
401(k)
Paid Time Off
Paid Holidays
Great bonus and recognition programs
Generous paid time off and holidays
Health Insurance
Health Savings Account
Vision Insurance
Dental Insurance
Life Insurance
401(k) with matching
Company
DISCO HI-TEC AMERICA, INC.
Welcome to the official LinkedIn page of DISCO Hi-Tec America, Inc., manufacturer of precision processing equipment and tooling.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase