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Mental Health Partnerships · 5 hours ago

Program Manager of Blended Case Management

Upper Darby, PA

Full-time

Hybrid

Mid, Senior Level

$62K/yr - $62K/yr

3+ years exp

Mental Health Partnerships is hiring a Program Manager to oversee a Targeted Case Management team that provides community-based peer support for individuals with co-occurring disorders and those experiencing homelessness. The role involves service coordination, staff development, and ensuring participant goals for recovery and community integration are met.

Health CareMedicalMental HealthNon Profit

Responsibilities

Leads the overall service coordination consistent with MHP & regulatory guidelines; ensures adherence with all accreditation, certification and regulatory standards if applicable; establishes and implements operational procedures and monitors participant visits

Hires, trains, evaluates and develops staff in support of MHP and Recovery core policies, practices and principles; addresses and monitors the specific goals and assignments of each staff member by facilitating and documenting individual supervision every other week and morning team meetings daily. Manages program staff schedule

Cultivates and maintains working relationships with outside agencies, i.e. behavioral health organizations, healthcare providers, and other community organizations; attends professional meetings as required; engages with the community to increase visibility in the community and generate referrals and partnerships

Reviews and approves employees' electronic health record entries; ensures participant satisfaction through service verifications, auditing and monitoring records, shadowing, etc

Assists participants with mental health and substance abuse services, acquiring stable housing, and other participant-identified goals in accordance with their support plan; ensures continuity of care

Tracks revenue from mobile services and incorporates individual production reports into staff supervision sessions to support staff in achieving billable unit quotas

Defuses critical situations and provides safety and reassurance to all participants, volunteers, and staff; notifies the Division Director, in a timely way, of any problems or concerns; creates incident reports as necessary

Gathers and provides data for outcomes and written reports requested by city, state, or federal funding sources

May be required to cover Targeted Case Management responsibilities in order to maintain program operations and ensure the continuity of care of participants

Other duties as assigned to fulfill MHP's mission

Qualification

Program ManagementMental Health ExperienceStaff SupervisionClinical KnowledgeBudget ManagementCustomer ServiceCommunication SkillsInterpersonal SkillsProblem SolvingTime Management

Required

Master's Degree in a human services field highly preferred

2 years of experience in mental health direct care experience

3 years' experience in management/supervision required (including managing functions, processes, and/or people in a work, internship or volunteer setting)

Knowledge of clinical theory and practice, community resources and systems, financial/social resources, and experience in interviewing, assessment and implementation

Must possess basic computer skills to perform job duties including desktop computing, e-mail, timesheet management, electronic health records, internet research, etc. using relevant software

Must be able to work under pressure and meet deadlines and billable unit requirements, while maintaining a positive attitude and providing exemplary customer service

Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Ability to understand and effectively manage a program budget

Strong skill sets in oral and written communication, cultural competence, interpersonal relationships and teamwork, attention to detail, customer service, time management, autonomy, problem solving and organization

Must possess a valid driver's license

Must have access to a car to use for work on a daily basis. Must have automobile insurance coverage at the state requirement levels and current state registration

Effective November 15, 2021, all new employees will be required to be fully vaccinated against COVID-19 before beginning employment with MHP. Reasonable accommodations will be considered for those with qualifying medical or religious exemptions