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Sedgwick · 5 hours ago

Contents Evaluator Team Lead

Bay City, MI

Full-time

Onsite

Senior Level

6+ years exp

Sedgwick is a company dedicated to providing meaningful support to individuals facing unexpected challenges. The Contents Evaluator Team Lead will supervise the adjuster department, assign claims to adjusters, and ensure customer satisfaction with claims services delivered.

BankingInsuranceRisk Management

Responsibilities

Develops standards, programs, processes, and initiatives to assure quality claim files and results

Resolves complaints and problems which have been escalated through the department

Examines Insurance policies and other records to determine insurance coverage

Interviews, telephones, or corresponds with claimant and witnesses regarding claim

Consults police and hospital records, and inspects property damage to determine extent of company's liability and varying methods of investigation according to type of insurance

Estimates costs of repair, replacement, or compensation

Prepares report of findings and negotiates settlement with insured and claimant

Attends litigation hearings

Establishes reserves and estimates in unassigned claims files

Performs other duties as assigned

Supports the organization's quality program(s)

Travels as required

Administers company personnel policies in all areas and follows company staffing standards and training recommendations

Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions

Provides support, guidance, leadership and motivation to promote maximum performance

Qualification

IIA-AIC designationInsurance adjuster licenseMicrosoft OfficeCustomer serviceNegotiation skillsAnalytical skillsOral communicationWritten communicationAttention to detailTeamwork

Required

Bachelor's degree from an accredited college or university preferred

Must have earned the IIA-AIC designation and be actively pursuing another professional insurance designation

Appropriate state adjuster license is required

Six (6) years of related experience or equivalent combination of education and experience required

Strong oral and written communication, including presentation skills

PC literate, including Microsoft Office products

Strong customer service skills

Strong negotiation skills

Must possess comprehensive knowledge of general insurance policy

Analytical and interpretive skills

Attention to detail and accuracy

Ability to plan, prioritize, and organize claims workload for the team

Ability to work independently or in a team environment

Ability to meet or exceed Performance Competencies

Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Must be able to stand and/or walk for long periods of time

Must be able to kneel, squat or bend

Must be able to work outdoors in hot and/or cold weather conditions

Have the ability to climb, crawl, stoop, kneel, reaching/working overhead

Be able to lift/carry up to 50 pounds

Be able to push/pull up to 100 pounds

Be able to drive up to 4 hours per day

Must have continual use of manual dexterity

Hearing, vision and talking