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Strategic Staffing Solutions · 7 hours ago

SAP IS-U Business Analyst (SAP IS-U Billing Business Analyst)

Charlotte, NC

Contract

Hybrid

Mid, Senior Level

$55/hr - $65/hr

4+ years exp

Strategic Staffing Solutions is seeking a SAP IS-U Business Analyst for a leading utilities client, offering a hybrid work environment in Cincinnati, OH or Charlotte, NC. The role involves providing support for SAP applications related to billing processes, including configuration, testing, and end-user support, while collaborating with various stakeholders to ensure effective implementation of solutions.

ConsultingCRMHuman ResourcesInformation TechnologySmall and Medium BusinessesStaffing Agency

Growth Opportunities

No H1B

U.S. Citizen Only

Hiring Manager

Erika Alminas

Responsibilities

Perform project level analyses and produce concept communication materials utilizing flowcharts, narratives, and other documentation including 'What if' scenarios to deliver solutions to known problems and needs assessments on user requested enhancements

Triage and troubleshoot incidents, identify and propose the solution or workaround and open/monitor vendor tickets as applicable. Perform root cause analysis on problems

Prioritize changes and communicate status to the business

Identify improvement opportunities related to SAP

Conduct data gathering and analysis to understand business strategy requirements

Evaluate current business processes to identify areas of improvement or system inefficiencies and develop innovative solutions that increase customer satisfaction and align with business strategy requirements

Understand and negotiate needs and expectations of multiple stakeholders by developing a communication process to keep others up to date on project results

Configure SAP functional modules and maintain configuration rationale documentation

Comply with Company change management processes when moving configurations into production

Participate and consult on the operation of SOX business controls and General Computing Controls related to SAP functional modules supported

May authorize use of SAP GRC firefighter accounts and analyze/approve related output after use

Establish and maintain liaison relationship with business partners and IT organization to align support efforts to meet business needs

Establish and maintain liaison relationship with third party vendors to provide effective technical solutions, develop a thorough understanding of vendor SLA’s and communicate any concerns or issues to management

Contribute and, as needed, provide direction for short-and long-term planning sessions and provide feedback to ensure understanding of business goals and strategy

Perform comprehensive system testing of enhancements, patches and configuration changes. Includes development of test plans and test scripts, as well as partnering with developers during integrated unit testing and the resolution of any issues or defects encountered

Develop and monitor productivity tools and key performance indicators across multiple delivery methods for multiple audiences

Develop scripts and queries for analysis and troubleshoot data issues

Act as a liaison between the developers and the business to support development of reports and reporting tools

Coordinate tests with third-party service providers

Understand the Company’s core business and functions as related to the SAP modules supporting

Ensure customer satisfaction related to application performance and end-user experience and collaborate with the technical infrastructure team to troubleshoot and mitigate performance issues as necessary

Maintain communication with the user community to keep them well-informed of system updates or enhancements

Facilitate new system integration through configuration and testing

Mentor other analysts and assign and monitor work

Assess business needs utilizing a structured requirement process (gather, analyze, document, and manage changes) to assist in identifying business priorities and advises/provides recommendations on options

Develop, write, and communicate business requirements and functional/technical specifications for the implementation of business solutions. Maintains specifications going forward in Solution Manager

Support and troubleshoot 24x7 SAP core batch process job failures

Perform related duties and responsibilities as assigned

Regular and predictable attendance is a condition of employment and is an essential function of the job

Qualification

SAP IS-UBilling configurationUtilities experienceSystems TestingProject ManagementProcess mappingAnalytical skillsChange managementCommunication skills

Required

Four to six years of functional SAP work experience, or equivalent combination of education and experience sufficient to successfully perform the essential job responsibilities

Strong SAP functional module experience, including the ability to configure the specific SAP modules listed in this job description

Systems Testing and IT Implementation experience

Project Management experience

Utilities experience

Excellent analytical skills and a sense of urgency

Experience working with cross-functional teams

Experience with process mapping

Organized with the ability to work in a dynamic, rapidly changing environment and the ability to manage multiple tasks and projects at once

Exceptional verbal and written communication skills

Experience with and passion for implementing change and continual improvement

Demonstrated fluency in business processes and process differentiation

Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes