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Cooper's Hawk Winery and Restaurants · 3 hours ago

Host

Livonia, MI

Full-time

Onsite

New Grad, Entry Level

Cooper's Hawk Winery and Restaurants is a modern dining experience that combines a full-service restaurant with a Napa-style tasting room. The Host role is critical in setting the tone for the guest experience, ensuring guests feel welcomed and taken care of from arrival to departure.

Food and BeverageRetailWine And SpiritsWinery

Responsibilities

Greet guests with energy and enthusiasm from the very first interaction

Answer guest phone calls with professionalism and hospitality

Follow checklists to set up the host area for a smooth shift

Maintain a professional image at all times by adhering to all appearance and behavior guidelines

Keep track of table flow and dining room pacing to deliver an excellent guest experience

Adjust seating plans as needed to avoid bottlenecks and wait time surprises

Manage special seating requests of guests consistent with table availability

Communicate constantly with Managers and Team Members to keep service moving seamlessly

Support servers and service assistants when needed to help the team shine

Answer questions about food, wine, and experiences with warmth and knowledge

Share insights about our Barrel Reserve wine during each escort to the table

Help with light side work and maintain the entry area so every guest’s first impression is a great one

Keep phone etiquette polished and professional when answering calls and handling reservations

Qualification

HospitalityMultitaskingCommunicationEnglish proficiencyTeam spirit

Required

At least 18 years of age

A genuine love for hospitality and a desire to create unforgettable experiences

Comfort in a fast paced environment with strong multitasking skills

Ability to lift up to 40 pounds and stand for extended periods

Willingness to work weekends and holidays

Team spirit and clear communication

Ability to read, write, and understand English

Benefits

50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events

Monthly Wine Tastings for Two

Medical, Dental, Vision, and Telehealth

401k with Company Match

Paid Time Off and Flexible Schedules

Early Pay Access

Wellness and Mental Health Support

Wine and Culinary Education

Career Growth Flight Plan

Team Member Rewards, Milestone Recognition, and Referral Bonuses

Company

Cooper's Hawk Winery and Restaurants

Glassdoor3.8

Cooper’s Hawk Winery & Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen.

Founded in 2005