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Old Dominion Freight Line · 5 hours ago

Benefits Representative

Thomasville, NC

Full-time

Onsite

Entry Level

2+ years exp

Old Dominion Freight Line is a premier transportation solutions provider that values its employees and fosters a family spirit. They are seeking a Benefits Representative to assist employees in understanding their benefits, ensuring accurate enrollment and addressing any related inquiries.

Freight ServiceRailroadTransportation

Hiring Manager

Nicole Deal

Responsibilities

Answer questions from employees and managers regarding employee benefits in a professional, courteous, and prompt manner

Act as a guide to help employees understand the benefit options available and explain benefit offerings

Research employee questions in both internal and external systems (I.e., payroll, online benefits administration)

Enroll employees and their qualified dependents into ODFL benefit plans and follow up, as necessary, to obtain the proper documentation

Assist with other benefits processes such as: terminating benefits, modifying benefit elections due to qualifying events, and adding new benefits within the appropriate timeframe, as defined by government regulations and ODFL plan documents

Keep meticulous records of benefits changes, scanning benefit documents into employees’ records, and run audit reports to verify accuracy

Work with benefit providers/vendors to ensure employees and dependents are properly enrolled in various benefit plans

Respond timely to phone calls and emails from employees and plan participants regarding benefit related questions and issues

Participate in other projects as assigned

Qualification

Employee benefits experienceMicrosoft Office proficiencySAP proficiencyAS400 proficiencyCustomer service skillsRegulationsVerbal communication skillsWritten communication skillsOrganizational skillsAttention to detail