LMK Recruiting Solutions · 5 hours ago
Sales Manager
Atlanta Metro
Full-time
Onsite
Senior Level
7+ years expLMK Recruiting Solutions is seeking an Inside Sales Manager who will lead and evolve the inside sales and customer service organization across two key companies in their portfolio. This role involves overseeing quoting, order management, and customer communications to enhance service excellence and support commercial growth.
Staffing & Recruiting
Hiring Manager
Kathy Bricker
Responsibilities
Lead, coach, and develop inside sales and customer service teams across both brands
Foster a culture of accountability, responsiveness, and customer-first thinking
Establish clear KPIs for quote turnaround time, order accuracy, and customer satisfaction
Deliver ongoing training on products, systems, and communication best practices
Manage the daily flow of quotes (400+ per month) and orders (300+ per month), ensuring all customer requests are handled efficiently
Review technical specifications and drawings to ensure accurate pricing and configuration
Implement consistent quoting and order-entry workflows to reduce errors and improve throughput
Partner with engineering, production, and supply chain to confirm lead times and product details
Ensure CRM and ERP data integrity across both divisions (Zoho, AS400, or equivalent systems)
Serve as the primary internal liaison for distributors, representatives, and key accounts
Support outside sales with accurate quotes, documentation, and project coordination
Act as a secondary escalation point for resolving customer or order-related issues
Promote proactive communication with customers to enhance satisfaction and loyalty
Analyze quote-to-order conversion, win/loss trends, and team performance metrics
Develop actionable insights and present sales performance reports to leadership
Partner with Marketing and IT to optimize CRM and digital tools for better visibility
Champion the integration of inside sales practices between two companies in our portfolio to create unified, scalable standards
Drive continuous improvement across quoting, communication, and fulfillment
Encourage collaboration between departments to create a seamless customer journey
Qualification
Required
Bachelor's degree in Business, Engineering, or related field
7+ years of experience in inside sales, customer service, or technical sales in industrial manufacturing or automation
3+ years of experience leading a high-volume inside sales or customer support team
Proven ability to lead teams through change, balancing operational discipline with customer-centric focus
Experience working with CRM and ERP systems (Zoho CRM, AS400, Salesforce, or equivalent)
Strong analytical, communication, and problem-solving skills
Ability to interpret technical drawings, specifications, and customer requirements
Highly organized and data-driven, with the ability to manage multiple priorities in a fast-paced environment
Preferred
Technical degree preferred
Company
LMK Recruiting Solutions
LMK Recruiting Solutions helps growing companies in healthcare, supply chain, manufacturing, legal services, and construction build high-impact teams through a predictable subscription recruiting model.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase