LMK Recruiting Solutions ยท 2 hours ago
Customer Service Representative
Greater Chicago Area
Full-time
Onsite
Mid Level
3+ years expLMK Recruiting Solutions is seeking a highly organized and customer-focused Customer Service Representative to join their team. This role will be crucial in providing exceptional support to outside sales representatives and direct customers within the wastewater and oil and gas tank accessories business. The successful candidate will be responsible for quoting spare parts, entering sales orders into the ERP system, and providing comprehensive customer service for the company's products and services.
Staffing & Recruiting
Hiring Manager
Kathy Bricker
Responsibilities
Serve as the primary point of contact for outside sales representatives and direct customers for all inquiries related to spare parts, orders, shipping, and general product/service information
Provide timely and accurate responses to customer questions via phone and email
Collaborate closely with outside sales representatives to ensure seamless customer experiences and support their sales efforts
Generate accurate and competitive quotes for spare parts, utilizing product knowledge and pricing guidelines
Enter sales orders into the ERP system with precision and efficiency, ensuring all details are correct
Process order changes, cancellations, and returns as needed
Coordinate with the shipping department to track orders and provide customers with accurate shipping updates and estimated delivery times
Address and resolve shipping discrepancies or issues in a timely manner
Investigate and resolve customer issues and complaints regarding products, services, or orders, escalating complex issues to the appropriate department when necessary
Maintain a positive and professional demeanor while resolving customer challenges
Maintain accurate customer records, interactions, and order details within the CRM and ERP systems
Assist in generating reports related to customer service activities, sales orders, and spare parts
Develop and maintain a strong understanding of the company's products and services, particularly those relevant to oil and gas tank accessories and wastewater
Stay informed about common spare parts and their applications
Qualification
Required
High school diploma or equivalent
3+ years of experience in a customer service role, preferably within an industrial, manufacturing, or technical environment
Ability to understand basic technical product information and identify spare parts
Familiarity with ERP systems for order entry and management
Excellent verbal and written communication skills with a clear and professional phone etiquette
Strong problem-solving abilities and attention to detail
Ability to manage multiple tasks and prioritize in a fast-paced environment
Patience and empathy when dealing with customer inquiries and issues
Strong organizational and time management skills
Proficient in using Microsoft Office Suite (Word, Excel, Outlook)
Preferred
Associate's or Bachelor's degree
Company
LMK Recruiting Solutions
LMK Recruiting Solutions helps growing companies in healthcare, supply chain, manufacturing, legal services, and construction build high-impact teams through a predictable subscription recruiting model.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase