Uber · 4 hours ago
Program Lead: Product Planning and Operations - Merchant Experience
Sunnyvale, CA
Full-time
Onsite
Senior Level
$140K/yr - $155K/yr
7+ years expUber is a leading technology company focused on creating innovative solutions for their users. As a Program Lead, you will work with cross-functional teams to enhance product planning and operations, driving improvements for Uber Eats Merchants through effective collaboration and strategic initiatives.
LogisticsMobile AppsRide SharingSoftwareTransportation
Responsibilities
Product planning: Work with regional product champions to gather insights for new product & feature intake. Knowledge of product development cycles
Product rollout operationalisation: Work with several cross-functional teams to rollout a product or feature. Key areas of focus include but not limited to: testing, experimentation planning, communication, compliance tracking & collecting feedback
Execution tracking: Play a key role in the maintenance and reporting of projects and deliverables on an ongoing basis by working with the stakeholders. Help with the monitoring of deliverables using dashboards and trackers
Data analysis & reporting: Create and deliver metric reporting in the agreed format while gathering insights from the stakeholders
Documentation: Take ownership of creating and maintaining SOPs and other resources crucial for the operations. This would include PRDs, BRDs, Guidebooks and more
Communication: Proactive coordination & communication of product rollouts with large audiences across Product teams and CommOps, including preparing presentation materials, and marketing events across communication channels
Optimize Processes: Identify bottlenecks and areas for improvement in product operations, and implement practical solutions to increase productivity and efficiency
Support Product Teams: Work hand-in-hand with product managers (Customer Obsession team) and other teams to ensure smooth execution of product launches, updates, and ongoing operations
Qualification
Required
7+ years of experience in product operations, project management, operations & rollouts, strategy, technology, or a related area
Preferred
Bachelor's degree in Engineering or MBA
4+ years of experience in Product Operations or similar role
Strong communication skills: Presenting to senior leaders, stakeholders, and large audiences; leading meetings and packaging impactful results
Strong project management skills: Initiate, plan, execute, monitor, and deliver multiple projects successfully
Problem-solving: Rapid identification of potential challenges and designing, aligning, and implementing solutions
Strong analytical skills: Ability to collect, transform, and organize insights to draw conclusions, make predictions, and drive informed decision-making. The ability to query data using SQL and create dashboards on G-sheets is a must-have
Prioritization: Ability to manage multiple tasks and prioritize effectively
Product Planning and Rollout Operations: 5+ years in Product Operations or a similar role. Knowledge of building and scaling products for a large base of users. Deep understanding of how experimentation (XP), UAT, and usability studies work
Strong stakeholder management skills: Extending across global and in-market teams, as well as different organizations across Uber
Attention to Detail: Experience working in a highly detail-oriented environment, demonstrating a high degree of diligence and accountability
Benefits
You will be eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
You will also be eligible for various benefits
Company
Uber
Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request.
10001+ employees
H1B Sponsorship
Uber has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (830)
2024 (796)
2023 (684)
2022 (954)
2021 (750)
2020 (638)
Funding
Current Stage
Public CompanyTotal Funding
$35.56BKey Investors
William AckmanPayPalToyota Motor
2025-09-08Post Ipo Debt· $2.25B
2025-05-13Post Ipo Debt· $1B
2025-01-01Post Ipo Equity· $2.3B
Leadership Team
Dara Khosrowshahi
CEO
Prashanth Mahendra -Rajah
Chief Financial Officer
Recent News
Foundation Capital
2025-12-31
2025-12-31
Company data provided by crunchbase