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Endeavor Health · 3 hours ago

Customer Service Representative II- Warrenville, IL

Warrenville, IL

Part-time

Onsite

Entry Level

$19.89/hr - $28.84/hr

1+ years exp

Endeavor Health is seeking a Customer Service Representative II to join their team. The role involves professionally communicating with patients, physicians, and staff, managing incoming calls, and assisting in clarifying instructions for hospital services.

CommunitiesHealth CareMedicalTherapeutics

H1B Sponsor Likely

Responsibilities

Communicates professionally to all patients, physicians, and staff members. Operates computer terminal to answer, transfer and relay incoming telephone calls

Handles Operator calls for multiple facilities, while navigating our dual database between hospital locations. Initiates “Codes/Emergency Alerts” per Hospital policy and procedure, system wide

Assists Supervisor in clarifying instructions for patients calling for hospital services and providing Codes/Emergency Alerts feedback to improve patient safety

Document and relay messages for physicians and their offices

Analyzes caller’s needs concerning physician’s answering service. Obtains necessary information and contacts physician on call and/or office as determined by urgency of call and physicians’ instructions

Enters Physician Answering Service on-call schedules ensuring correct contact information. Edits data and notifies Lead/Liaison/Supervisor of any problems

Assists Liaison and Supervisor in clarifying instructions for patients calling the answering service

Processes calls for the Patient Experience EEH System. Follows guidelines to deescalate, as needed. Analyzes needs to determine which facility the caller has concerns with and directs message to the appropriate Patient Experience team

Processes calls for EEH System Service Center departments. Communicates professionally to answer, analyze and assign workers to requests

Triages calls for the EEH System Walk in Clinics and Immediate Care locations, including analyzing caller’s needs while providing such information as hours, locations, services available per location, price estimates and insurance guidance as well as escalating emergency concerns

Communicates professionally to all patients, physicians, and staff members. Operates computer terminal to answer call lights

Relays patient requests to appropriate caregivers by selecting specific palettes and including required information

Monitors and escalates call lights to ensure timely responses

Launches codes and other emergency alerts. Monitors and checks in to ensure all have responded

Communicates professionally and analyzes caller needs concerning physician referral and class information. Provides requested information and obtains necessary data

Run rosters, monitor participants, make recommendations on class offerings and sizes, as needed

Qualification

Call center experienceMicrosoft Office proficiencyHospital operationsOrganizational skillsGrammarSpellingCustomer service skillsInformation retrieval skillsAdapt

Required

High School Diploma or GED

One year of call center experience

Proficiency with Microsoft Office applications

Good grammar and spelling skills to effectively talk to callers and communicate via e-mail, fax, and paging

Strong organizational skills

Aptitude for organization, people, and non-routine situations

Ability to move across multiple computer environments and effectively adapt their customer service skills

Ability to conduct searches, access and retrieve knowledge/information on the World Wide Web

Knowledge of hospital operations and departments

Benefits

Career Pathways to Promote Professional Growth and Development

Various Medical, Dental, and Vision options

Tuition Reimbursement

Free Parking at designated locations

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off

Community Involvement Opportunities

Company

Endeavor Health

Endeavor Health is a health system helping community health and wellbeing, advancing health equity, and supporting local economic growth.

Evanston, Illinois, USA

10001+ employees

https://www.endeavorhealth.org

H1B Sponsorship

Endeavor Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)