EnterSource · 1 week ago
Operations Support Coordinator - Hybrid
Murfreesboro, TN
Full-time
Hybrid
Entry Level
$20/hr - $20/hr
2+ years expEnterSource is a technology-driven solutions provider focused on delivering innovative connectivity and customer experience solutions. The Customer Support Coordinator plays a key role in ensuring that EnterSource’s customers receive exceptional service and support by coordinating communication between customers and internal teams, managing service requests, and ensuring issues are resolved efficiently.
Digital EntertainmentInformation TechnologyInternetProfessional Services
Responsibilities
Serve as the primary point of contact for customer inquiries, service requests, and issue escalations
Manage customer communications via phone, email, and ticketing systems with professionalism and empathy
Coordinate with field technicians and internal departments to ensure timely scheduling and resolution of customer issues
Maintain detailed records of customer interactions and service activities in CRM systems
Monitor support tickets to ensure SLAs (Service Level Agreements) are met and follow up as needed
Assist in onboarding new customers and ensuring a smooth transition from installation to active service
Identify recurring issues and work with the operations and technical teams to develop long-term solutions
Provide feedback and insights from customer interactions to help improve products, services, and processes
Support the development of customer service procedures, policies, and training materials
Participate in ongoing professional development and team meetings to enhance the customer experience
Qualification
Required
High school diploma or equivalent; associate's or bachelor's degree preferred
2+ years of experience in customer support, coordination, or administrative roles (telecom or service industry experience a plus)
Strong communication, problem-solving, and organizational skills
Proficiency in Microsoft Office Suite, CRM systems (e.g., HubSpot, Salesforce), and ticket management platforms
Ability to multitask and remain calm under pressure in a dynamic environment
Strong attention to detail and commitment to delivering high-quality service
Preferred
Experience in scheduling field operations or coordinating service teams
Familiarity with telecommunications, internet, or utility service workflows
Bilingual (English/Spanish) communication skills
Benefits
Competitive salary and performance-based incentives.
Comprehensive health, dental, and vision insurance.
Paid time off, holidays, and flexible scheduling options.
Opportunities for professional growth and advancement within a fast-growing company.
A collaborative, supportive work environment where your ideas are valued.
Company
EnterSource
EnterSource specializes in the sales and installation of commercial and residential satellite television and internet services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tom Burgess
Business Partner
Company data provided by crunchbase