Freedom Bank ยท 5 hours ago
Customer Service Representative
Maywood, NJ
Full-time
Onsite
Entry Level
$22/hr - $25/hr
2+ years expFreedom Bank is a financial institution seeking a Customer Service Representative to respond to customer inquiries and promote the bank's image. The role involves assisting customers with account inquiries, resolving problems, and cross-selling bank products and services.
BankingFinanceFinancial Services
Responsibilities
Assist customers with account inquiries, resolve problems, open accounts, cross-sell, maintenance of deposit accounts, incoming and outgoing wire transfers. Responds promptly to customer needs
Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary
Cross-sell bank products and services based on customer needs in accordance with the banks' program standards. Opening said accounts on banks' core system
Perform customer requested research, including printing statements and check copies
Maintain the bank's files for currency transaction reports, suspicious activity reports and general correspondence
Assesses the risk of all financial transactions executed
Qualification
Required
Associates degree or equivalent from two-year college or technical school, or 2+ years of related experience in a financial institution
Depending on branch location, you may be required to work occasional evening and Saturday hours
Preferred
Working knowledge of COCC, Insight is a plus
Benefits
Medical, Dental, and Vision Insurance (with employee and family coverage options)
401(k) Plan with Employer Match
Paid Time Off
Paid Bank Holidays
Short-Term and Long-Term Disability Insurance
Profit Sharing
401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Referral program
Vision insurance
Company
Freedom Bank
Freedom Bank is a locally-owned and operated community bank that provides banking services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase