InfiCare Inc. ยท 5 hours ago
Service Desk Analyst
Plymouth, MA
Contract
Onsite
New Grad, Entry LevelInfiCare Inc. is seeking a Service Desk Analyst to serve as the first point of contact for resident and public inquiries. The role involves logging queries, collaborating with technical teams, and ensuring a positive experience for callers.
Information Technology & Services
Hiring Manager
Utkarsh Kumar
Responsibilities
Serve as the first point of contact for resident/public inquiries via phone, email, or chat
Accurately log and categorize queries using platforms like Servicenow, Jira, or equivalent ticketing systems
Collaborate with internal technical teams to triage issues and provide timely, accurate resolutions
Proactively minimize hold times and ensure a smooth, positive experience for callers
Identify cases for escalation or follow-up, ensuring no resident query goes unresolved
Maintain clear documentation of all interactions and support activities
Help reduce call abandonment rates and increase responsiveness through process awareness
Stay current on evolving tools, systems, and internal workflows
Qualification
Required
Serve as the first point of contact for resident/public inquiries via phone, email, or chat
Accurately log and categorize queries using platforms like Servicenow, Jira, or equivalent ticketing systems
Collaborate with internal technical teams to triage issues and provide timely, accurate resolutions
Proactively minimize hold times and ensure a smooth, positive experience for callers
Identify cases for escalation or follow-up, ensuring no resident query goes unresolved
Maintain clear documentation of all interactions and support activities
Help reduce call abandonment rates and increase responsiveness through process awareness
Stay current on evolving tools, systems, and internal workflows
Company
InfiCare Inc.
Based in the Washington DC area, since 2001 InfiCare Technologies has been providing IT, HealthCare & non-technical staffing services to its clients across the US.
Founded in 2001
201-500 employees
H1B Sponsorship
InfiCare Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (5)
Funding
Current Stage
Growth StageCompany data provided by crunchbase