Bowery Residents' Committee · 2 hours ago
IT Support Specialist
Manhattan, NY
Full-time
Onsite
Senior Level
5+ years expBowery Residents' Committee is looking for a customer service oriented, tech-savvy professional to join their IT team. The IT Support Specialist will coordinate with managed services to resolve technical issues and ensure customer satisfaction, while also maintaining IT infrastructure and supporting long-term technology projects.
CivicTech
Responsibilities
Deliver positive in-person & remote technical support for both simple and complex technical issues, including (but not limited to) diagnosing & resolving hardware, software, and connectivity issues; occasional travel to other BRC sites throughout NYC necessary
Maintain IT infrastructure and systems (Microsoft 365, network equipment, and end points.)
Work with managed services provider to track and manage support cases; ensure timely resolution and communication to staff
Configure, test, and deploy desktops, laptops, mobile devices, printers, VOIP phones, and conference room A/V equipment
Install & maintain agency-approved applications and software solutions and manage licensing of third-party application software
Oversee hardware and software inventory, asset management, license compliance, and procurement and disposal of equipment
Monitor IT support performance metrics and generate reports to evaluate managed services provider performance and identify areas for improvement
Support on-boarding & off-boarding workflows
Develop subject matter expertise of all desktop software, custom developed applications, and SAAS products in use
Collaborate with CCTV, fire & elevator alarms, and other IT services vendors to solve issues
Maintain up-to-date knowledge of industry trends, technologies, and best practices
Perform any other related duties as assigned
Qualification
Required
5+ years of experience in IT support
Extensive experience with hardware, software applications, operating systems, and network connectivity
Demonstrated ability in helping people and solving problems with strong customer service skills
Technical expertise in current standard desktop software (Microsoft Office and Windows.)
Proficiency with LAN/WAN troubleshooting
Reliable, proactive, and able to anticipate customer needs
Good verbal and written communication skills
Preferred
SharePoint administration skills to manage, configure, and optimize the agency's SharePoint environment a plus
Benefits
Health insurance
Paid sick time benefits
Competitive health and dental plans, with coverage is available for your spouse, domestic partner, and dependents.
A minimum of 3 weeks paid vacation
12 paid holidays
Additional paid sick and personal time.
A 403(b) pension plan with a matching benefit paid by BRC.
Tuition assistance
Many training opportunities for career development.
Flexible spending accounts (FSAs) are available so employees can set aside pre-tax dollars for healthcare, transit and childcare.
Company
Bowery Residents' Committee
BRC is one of New York City's largest providers of housing and services for individuals experiencing homelessness.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Muzzy Rosenblatt
CEO & President
Chance E. Morrison
Chief Equity Officer
Company data provided by crunchbase