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ALOIS Solutions · 2 hours ago

Onshore Technical Account Manager

United States

Full-time

Remote

Senior Level, Lead/Staff

8+ years exp

ALOIS Solutions is seeking an Onshore Technical Account Manager to join their Customer Success team. The role involves acting as a technical focal point for clients, ensuring satisfaction and integration of IT solutions, while developing trusted relationships with key accounts in the Financial Services sector.

ConsultingHuman ResourcesStaffing Agency

Hiring Manager

Jaikumar J.

Responsibilities

Work hand-in-hand with our customers as the technical focal point

Ensure customers are satisfied and confident in leveraging the solutions from Proclink

Develop a trusted advisor relationship with key accounts, customer technical stakeholders, and executive sponsors

Be responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis

Be responsible for working with the internal Proclink offshore teams to onboard and integrate new clients and developing existing client relationships

Provide timely and realistic assessment of the client side organizational changes, opinions & thoughts of influencers and decision-makers and any other relevant information to Proclink management

Participate in technical discussions involving topics such as but not limited to Angular, Node, TypeScript, JavaScript, RESTful APIs, Payment systems

Contribute in defining new or modifying the existing system architecture and detailed solution designs with scalability, resilience and extendibility as the main principles

Collaborate with Product Owners, Designers, and engineers on different permutations to find the best solution possible

Be there in person every week to interact with the key technical stakeholders to participate in technical discussions, understand the needs, issues and to cultivate the relationships

Qualification

Node.jsTypeScriptJavaScriptRESTful APIsClient relationship managementTechnical lead experienceBackend application developmentCritical thinkingProblem-solvingNegotiation skillsPresentation skillsCollaboration skillsVerbal communicationWritten communication

Required

Candidates should possess a solid IT background, starting as software developers or engineers before transitioning to roles in business development or account management

Experience working with Financial or Fintech clients and providing IT solutions is necessary

While experience with Payment applications is not mandatory, a foundational IT background is a must-have

Proven Technical lead/Architect or other relevant experience

Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

Experience in delivering client-focused solutions based on customer needs

Proven ability to manage multiple accounts and to effectively coordinate with the offshore teams

Excellent listening, negotiation, and presentation skills

Excellent verbal and written communications skills

Deep understanding of the technology space especially as applicable to a lending organization

Self-motivated and able to thrive in a results-driven environment

Natural relationship builder with integrity, reliability, and maturity

Ability to prioritize among competing tasks

Critical thinking and problem-solving skills

Minimum Bachelor / Masters in Computer Science or related discipline from accredited college or University

At least 8+ years of experience designing, developing, and delivering backend applications with Node.js, TypeScript, JavaScript, Restful APIs and related backend frameworks

At least 5 years of experience in managing client relationships, demonstrated capability of growing the client accounts

Must have worked with offshore teams to manage and grow the client accounts

Proficient in following concepts: object-oriented programming, software engineering techniques, quality engineering, parallel programming, databases, etc

Strong collaboration skills

Excellent written and verbal communications skills

Preferred

Leveraging Social Media to network with industry peers, share thought leadership content, and enhance brand visibility to support Proclink sales team and relationship building