Customer Relations Specialist jobs in United States
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Lucifer Lighting · 3 hours ago

Customer Relations Specialist

positionSan Antonio, Texas Metropolitan Area
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

Lucifer Lighting Company is a privately held designer and manufacturer of architectural lighting fixtures based in San Antonio. The Customer Relations Specialist will work directly with customers to process orders and solve problems, ensuring exceptional service and relationship building with sales representatives and clients.

ElectronicsManufacturing
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Comp. & Benefits
Hiring Manager
Michelle Sanchez
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Responsibilities

Successful territory management- Offer best-in-class customer service, building deep relationships with our sales representatives and customers
Steward all aspects of orders, including expedites, credit holds, returns, freight quotes, and shipment methods
Problem solve at the highest level to ensure that we never say “no” to our customers; always offering them alternate suggestions and recommendations that will meet their needs
Market products and initiatives to our sales representatives and train them to ensure their understanding of the benefits and features of each
Stay up to date with new product launches with the ability to distinguish key features; able to offer up alternative product offerings

Qualification

Customer support experienceTechnical literacyMicrosoft Office proficiencyEmotional intelligenceOrganizational skillsVerbal communicationWritten communicationPositive personalityLighting industry experienceInfor Syteline ERP familiaritySalesforce CRM familiarityAttention to detailSelf-starterCollaboration

Required

At least two years of experience in roles involving customer support
Bachelor's degree in Communications, Business Administration, Business Management, or related discipline
Effective listening skills and emotional intelligence, with ability to read between the lines
Ability to comprehend technical details and technical literacy
Strong organizational skills and highly-developed attention to detail
Feels a sense of ownership over responsibilities
Positive personality and enjoys assisting customers by telephone
Solid computer skills
Excel in a fast-paced work environment with a bent towards collaboration
Proficiency with Microsoft Office suite, including Word, Excel, Outlook, and PowerPoint
Very strong verbal and written communication skills
Independent, self-starter

Preferred

Experience in the lighting industry
Familiarity with Infor Syteline ERP and/ or Salesforce CRM

Company

Lucifer Lighting

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Lucifer Lighting is an electronic manufacturing company specializing in led downlights and linear lightings.
dateFounded in 1979
location
San Antonio, Texas, USA
people-size51-200 employees
web-link
http://luciferlighting.com

Funding

Current Stage
Growth Stage

Leadership Team

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Gilbert Mathews
Founder & CEO

Recent News

Google Patent
Light assembly for a suspended ceiling system
2025-05-07
Google Patent
Light Fixture With Hidden And Lockable Tilt Apparatus
2025-05-07
Google Patent
Adjustable and/or Recessed Light Fixtures and Related Components and Methods
2025-02-17
Company data provided by crunchbase