AV Technician / Desktop Support (Dispatch) jobs in United States
cer-icon
Apply on Employer Site
company-logo

Sky Systems, Inc. (SkySys) · 3 hours ago

AV Technician / Desktop Support (Dispatch)

positionFort Lauderdale, FL
timeContract
remoteOnsite
seniorityEntry, Mid Level
money$32/hr - $35/hr
date2+ years exp

Sky Systems, Inc. (SkySys) is seeking an L1 AV Technician to provide dispatch support for desktops and audio-visual systems. The technician will troubleshoot issues, coordinate with remote teams, and ensure the smooth operation of conference room technologies.

Information Technology
check
H1B Sponsor Likelynote
Hiring Manager
Hamna H.
linkedin

Responsibilities

Provide L1 Audio-Visual (AV) support for conference rooms (device checks, resets, room readiness)
Troubleshoot desktops and laptops (break/fix, replacements, warranty coordination)
Support Microsoft Teams Rooms (MTR) and managed meeting room devices
Perform basic network and infrastructure checks (LAN ports, cabling, patch panels, power verification)
Assist with printers (toner replacement, basic hardware issues)
Provide smart-hands support under guidance from central IT
Coordinate with remote IT teams and third-party vendors when required
Support hardware from Microsoft, Lenovo, HP, Dell, and Apple
Maintain clear communication and follow SOPs, ticketing, and escalation processes
Be available for dispatch response within 4–8 business hours
Ability to perform physical tasks including lifting equipment and working at height (ladder/lift)

Qualification

AV hardware experienceCompTIA A+ certificationNetworking & TCP/IPITSM tools experienceExtronCrestron experienceCustomer service skillsPhysical task capabilityCommunication skillsDocumentation skills

Required

2–4 years of experience in IT and AV support
Hands-on experience with AV hardware and meeting room technologies
Basic understanding of Networking & TCP/IP
Basic understanding of Fiber & copper cabling
Basic understanding of Network infrastructure fundamentals
Experience with Extron, Crestron, Crestron Fusion, and managed Teams Room devices
Ability to explain and troubleshoot different connection types (home/corporate)
Strong customer service, communication, and documentation skills
CompTIA A+ certification (required for dispatch)

Preferred

Experience with ITSM tools (ServiceNow, Jira)
Exposure to AV-over-IP environments
OEM or vendor certifications
Prior experience in enterprise onsite environments

Company

Sky Systems, Inc. (SkySys)

twittertwittertwitter
Glassdoor3.7
company-logo
SkySys is a technology, engineering consulting and services company that provides Staffing, Managed, and Professional Services for clients globally ranging from 25 to 250,000+ employees.
dateFounded in 2011
location
Raleigh, North Carolina, USA
people-size201-500 employees
web-link
https://www.myskysys.com

H1B Sponsorship

Sky Systems, Inc. (SkySys) has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (9)
2022 (9)
2021 (5)
2020 (12)

Funding

Current Stage
Growth Stage

Leadership Team

leader-logo
Shehryaar Ahmed
Sr. IT Technical Recruiter/Talent Acquisition Partner
linkedin
Company data provided by crunchbase