Apply on Employer Site

ODW Logistics · 3 hours ago

Customer Service Representative

Reynoldsburg, OH

Full-time

Onsite

Entry Level

1+ years exp

ODW Logistics is a company focused on collective growth and fulfillment through individual strengths. They are seeking a Warehouse Customer Service Representative to handle all administrative duties related to inventory management, shipping, and customer communication.

Logistics

Responsibilities

Process and monitor shipping and receiving transactions and documentation (e.g. receipts, bills of lading, orders, confirmation of shipments, etc.)

Communicate effectively with transportation, OFR, management, co-workers and customers with proper media (phone, email, face-to-face)

Manage customer information using Warehouse Management System and Microsoft Office tools

Monitor damaged and/or on-hold product, notify vendors and work with OFRs

Collaborate with customer on necessary needs, including workflow organization, prompt response timeframes, long-term relationship building and working to accomplish win-win outcomes

Research, resolve and communicate customer, inventory, order and inbounds discrepancies

Complete daily and/or monthly customer reporting documentation

All other duties as assigned

Qualification

Warehouse Management SystemMicrosoft OfficeCustomer service experienceData entryVerbal communicationWritten communicationProblem-solvingTime managementConflict resolutionAdaptability