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Putzmeister America, Inc. · 5 hours ago

Field Service Technician

Allentown, PA

Full-time

Onsite

Mid, Senior Level

5+ years exp

Putzmeister America, Inc. is seeking a Field Service Technician to act as their representative in the assigned region, focusing on building and maintaining business relationships. The role involves troubleshooting equipment issues, providing training, and supporting customers with technical assistance and product support.

Building MaterialConcertsConstructionIndustrialIndustrial ManufacturingMachinery ManufacturingManufacturingTransportation

Responsibilities

Manage time and territory to provide timely & effective resolution of customers’ equipment problems / concerns in the field, sometimes in difficult situations

Travel to customer locations, often on very short notice, to perform in-depth troubleshooting on electrical, hydraulic, mechanical, and interrelated problems

Professionally communicate information concerning repairs, production issues, product quality, or customer related issues

Provide in-service or commissioning of new equipment at customer locations. Complete handover documentation

Provide professional training on machine operation, trouble shooting, and repair techniques to customers / agents in the field

Provide technical support to the agent / customer via multiple channel paths (email, telephone, text, etc.) and manage Warranty / Goodwill issues and concerns

Coordinate Boom inspections and welding repairs as needed for customers. Provide / complete the required documentation for records

Market / Support Authorized Service Centers (dealers) to customers for repair work and parts purchases (in and out of warranty)

Aid in evaluation and selection of potential Service Centers (dealers). Assist and measure service center against established PM Service Standards

Prepare timely field service reports in a well written and concise manner and file them on a weekly basis

Keep abreast of industry technology and trends including concrete pumping applications / processes

Perform additional duties as requested or required