Convergint · 1 month ago
Banking Service Technician (ATMs) - Elizabeth, NJ
United States
Full-time
Remote
Entry, Mid LevelConvergint is a leading service-based systems integrator looking for an enthusiastic Automation Banking Service Specialist to join their team. In this role, you will be responsible for diagnosing and resolving field service issues, working with various banking systems and equipment, while ensuring high levels of customer satisfaction.
BiometricsHealth CarePhysical SecurityPublic SafetySecurity
Responsibilities
Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers
The Automation Banking Service Technician is expected to be skilled in at least one of the three areas of specialization: locksmiths, drive up and electronic. Installs equipment and services/supports existing customers by responding to service calls. Drive up Specialists install, repair, rebuild, and service remote drive up systems, audio and video equipment. Locksmiths handle a variety of locking mechanisms from basic drawer locks to more complex locking devices such as vaults, secure keyways, and other systems unique to the banking industry
Installs, programs, tests, repairs, and services a variety of non-routine systems and equipment for drive up, locksmith and electronic projects. Systems include but are not limited to all manufacturers drive up equipment (including remote drive up), deal drawers, audio and video equipment related to drive up banking. Repairs or replaces damaged components of remote units
Troubleshoots, repairs, and replaces all components of remote, audio and video equipment. May install, configure, and support a variety of network systems and equipment for assigned projects. Performs preventative maintenance as needed. Acts as a mentor to less experienced staff by using technical knowledge, skills and experience
Handles moderately complex installations for the remote units such as alert systems. Installs new units with final connections, testing and training
Responds to moderately complex customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis. Work assignments are varied, and of moderate scope and complexity and may require originality and ingenuity in some situations
Identifies potential project challenges, communicates to appropriate parties and assists in the development and implementation of strategies to minimize deviations from estimated costs and project deadlines
Inspects completed work for conformance with specifications, requirements, and compliance with applicable with manufacturers specifications. Refers only the most complex issues to higher levels
Cleans, maintains, adjusts, calibrates, and services equipment used in the performance of duties
Executes all work in accordance with State and local regulations, general best practices as well as company health and safety policies and procedures. Uses strong troubleshooting skills to isolate and fix problems in malfunctioning equipment or software systems
Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service
Communicates with and works with the other team members consistently to improve overall operations of the Convergint Center, and company. May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements
Keeps up to date and informed on all company policies
Presents a professional image of Convergint at all times in appearance and behavior
Performs other duties and responsibilities as requested or required
Qualification
Required
Demonstrate competency in lock work, forced opening of safes and safe deposit boxes
Maintenance and repair of drive-up systems
Knowledge of alarm and CCTV systems
Skilled in at least one of the three areas of specialization: locksmiths, drive up and electronic
Installs equipment and services/supports existing customers by responding to service calls
Installs, programs, tests, repairs, and services a variety of non-routine systems and equipment for drive up, locksmith and electronic projects
Troubleshoots, repairs, and replaces all components of remote, audio and video equipment
May install, configure, and support a variety of network systems and equipment for assigned projects
Performs preventative maintenance as needed
Acts as a mentor to less experienced staff by using technical knowledge, skills and experience
Handles moderately complex installations for the remote units such as alert systems
Responds to moderately complex customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis
Identifies potential project challenges, communicates to appropriate parties and assists in the development and implementation of strategies to minimize deviations from estimated costs and project deadlines
Inspects completed work for conformance with specifications, requirements, and compliance with applicable manufacturers specifications
Cleans, maintains, adjusts, calibrates, and services equipment used in the performance of duties
Executes all work in accordance with State and local regulations, general best practices as well as company health and safety policies and procedures
Uses strong troubleshooting skills to isolate and fix problems in malfunctioning equipment or software systems
Communicates with and works with the other team members consistently to improve overall operations of the Convergint Center, and company
Keeps up to date and informed on all company policies
Presents a professional image of Convergint at all times in appearance and behavior
Benefits
10 Company Holidays and Paid Time Off starting at 13 days annually
Fun & Laughter Day Off
Medical, Dental & Vision Plan
Life insurance & Disability Plan
Wellness Program
401K Matching Plan
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Vehicle reimbursement plan or company vehicle
Corporate Social Responsibility Day
Cell phone reimbursement (if applicable)
Paid parental leave
Company
Convergint
Convergint is a global systems integrator focused on delivering results for our customers through unparalleled service excellence.
Founded in 2001
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$66.7M2021-12-16Secondary Market
2018-08-27Series Unknown· $19.74M
2018-06-29Series Unknown· $46.96M
Leadership Team
Ann Fandozzi
Chief Executive Officer
Eric Jacobs
Chief Financial Officer
Recent News
2025-07-16
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