CloudRig · 1 week ago
Customer Success Manager
United States
Full-time
Remote
Mid Level
$80K/yr - $120K/yrCloudRig is building a modern, AI-enabled field and project management platform for contractors. They are seeking a founding Customer Success Manager to own long-term customer outcomes and guide contractors through change, ensuring CloudRig becomes integral to their operations.
AppsReal EstateSaaSSoftware
Hiring Manager
JP Spence
Responsibilities
Drive Adoption: Create and drive plans to onboard customers and drive deeper adoption over time
Own the Renewal Experience: Proactively manage renewals with clear expectations, no surprises, and strong customer alignment
Coach and Enable Customers: Help customers build the habits that lead to better data, decisions, and outcomes
Partner Internally: Share customer feedback with product, engineering, and sales to continuously improve CloudRig
Qualification
Required
Experience owning customer outcomes, renewals, or long-term account success
A structured, proactive, detail-oriented approach to working with customers
Strong communication skills and the ability to earn trust at all levels of an organization
Preferred
Experience in civil construction or construction tech is a major plus
Benefits
Ownership: Shape CloudRig’s customer success strategy, playbooks, and renewal process from the ground up.
Meaningful Work: Help construction companies run better projects, with less chaos and tighter margins.
Competitive Compensation: Base salary $80,000–$120,000 based on experience, plus retention-based variable compensation.
Company
CloudRig
CloudRig is a SAAS company that offers a software to help civil construction companies drive production and deliver jobs on time.
Founded in 2022
2-10 employees
Funding
Current Stage
Early StageTotal Funding
$2.5M2023-11-03Seed· $2.5M
Leadership Team
JP Spence
CEO
Seve Esparrago
Chief Technology Officer
Company data provided by crunchbase