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Engineered Equipment Inc. · 1 hour ago

Service Dispatcher

Oklahoma City, OK

Full-time

Onsite

Entry Level

$26/hr - $26/hr

1+ years exp

Engineered Equipment Inc. has been delivering smart, reliable HVAC solutions across Oklahoma since 2001. The Service Dispatcher role involves administrative support, planning, and coordinating tasks while ensuring communication with field technicians and the sales team.

Construction

Responsibilities

Responsible for managing the on-call calendar

Responsible for tracking contracts and updating sales team when required

Responsible for weekly timesheets

Assist management team with technician onboarding

Tracks vehicle maintenance, vehicle inventory

Tracks technician certifications, responsible for keeping technicians up to date

Responsible for registering technicians and coordinating training, both in-house and manufacturer

Responsible for assisting our customers with training requested

Following up on credit hold and invoice questions from customers and finance team

Maintains customer satisfaction by investigating concerns, routing them to the appropriate personnel

Works with customers, project management, and service management to schedule and dispatch technicians

Utilizes dispatch software to create new workorders and salesforce cases

Ability to coordinate incoming and outgoing parts requested by Technicians for current projects. Order warranty parts when needed

Responsible for reviewing and saving work orders/reports

Manages the creation and closeout of work orders and cases

Responsible for escalating issues or requesting modifications to the dispatch software

Qualification

Dispatch softwareHVAC knowledgeMicrosoft OfficeAdministrative experienceCustomer serviceOrganizational skillsTime managementWritten communicationOral communication

Required

High School Diploma or equivalent GED certificate required

Must be detailed and customer service oriented

Excellent organizational skills

Excellent PC skills in Microsoft Office, including Word, Excel, PowerPoint, and Outlook

Excellent written communications skills

Excellent oral communications skills

Excellent time management skills

Able to deal with high pressure situations

Ability to work with a high degree of integrity and promote a positive company image

Analytical, focused on quality, and results driven

Ability to read and comprehend simple instructions, short correspondence, and memos

Ability to write correspondence

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to compute rate, ratio, and percent and to draw and interpret graphs

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to deal with problems involving several concrete variables in standardized situations

Mental stamina for problem solving and prioritizing multiple tasks

Will be required to work in an office environment

While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone, reach with hands and arms

The employee frequently is required to stand, walk, and sit

The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl

The employee must regularly lift and/or move up to 25 pounds, occasionally lift and/or move up to 50 pounds